Portfolio Manager, Case Management (ER Manager)
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
- Support and develop performing case managers within a large complex and highly regulated organisation
- Partner closely with senior leaders HR and IR to manage complex sensitive people matters and drive consistent outcomes across the Group
- 12-month parental leave cover position based at our head office in Mascot Sydney
Looking to take your employee relations or legal expertise in a new direction Join our collaborative and high-performing team where your investigative skills and strategic thinking will make a real impact.
The Portfolio Manager Case Management (ER Manager) will lead and coach a small team of case management professionals setting the standard for high quality consistent and compliant case management across a designated portfolio within the Qantas Group. This portfolio includes Jetstar QantasLink Engineering Freight Network Aviation and Qantas Ground Services (QGS). You will deliver expert advice on complex and sensitive people matters including misconduct investigations grievances performance management and whistleblower cases. This role may also have a small case load of more complex and sensitive cases in addition to leading and coaching Case Managers with their own case load.
Reporting to the Senior Manager Case Management you will support Case Managers investigate individual cases and ensure balanced outcomes that appropriately manage risk while supporting employee wellbeing and operational requirements. Success in this role requires strong people leadership capability sound judgement and the ability to build team capability coach through complexity and sustain performance in a fast-paced environment.
This opportunity is well suited to an experienced Employee Relations Manager or ER professional with demonstrated people leadership experience who enjoys balancing hands on case ownership with coaching and developing others and who brings strong judgement credibility and calm leadership to complex and sensitive situations.
What youll bring to the role:
- Tertiary qualification in Employment Law/Human Resources/related field
- Proven experience in Employee Relations case management or employment law ideally within a large complex or highly regulated organisation
- Proven experience leading and developing teams in complex HR case management ER or employment law environments
- A strong coaching mindset with the ability to build capability and confidence in others
- Sound judgement exceptional communication skills and the ability to navigate sensitive matters with discretion and empathy
- Experience operating in large complex or highly regulated organisations
- Strong stakeholder influencing skills including at senior leadership level
- A detailed approach to decision making and continuous improvement
- Resilience and emotional intelligence when dealing with challenging situations
Why Qantas
Youll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team which means youll be able to grow both personally and professionally at Qantas. Your development is a priority for us so that you can maintain the high standards our customers have come to expect and can continue to develop over time. Youll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role weve got a great track record of supporting our people to take their career in so many different directions the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe both for you and your family and friends as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including up to 18 weeks paid parental leave and additional purchased leave options.
- Well give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping food and wine insurance health and wellbeing leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles eligible portable electronic devices and professional memberships.
- Well support your wellbeing: Whether its learning to better support your own and others mental health our interactive wellbeing app or your very own tailored nutrition plan.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements we encourage you to advise us at time of application.
Applications close: Tuesday 3rd of March 2026
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Project / Program Management
- Project Portfolio Management
- Portfolio Management
- Credit Analysis
- Banking
- Pricing
- Analysis Skills
- Project Management
- Financial Analysis
- Budgeting
- Property Management
- Contracts
About Company
Founded in the Queensland outback in 1920, Qantas has grown to be Australias largest domestic and international airline. The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands Qantas and Jetstar operating regional, ... View more
