Front Office Manager

Sydney - Australia

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Your primary responsibilities will involve:

Ensuring inspiring guest experiences. Smash expectations and innovate to improve efficiencies.
Lead the Front Office or other operational teams with passion and ethics.
Champion Accors Loyalty Program
Cover all areas of the operations as required by the hotel business needs under the direction of the Hotel & General Manager.
Preparing documents planning for upcoming business disseminating information to all departments meeting/ liaising with guests and related admin work.
Ensuring a well-organised hotel service operation that follows our ever-evolving standards and yet operates consistently.
Training and development of teams to enhance grow and achieve.
Recruitment and staff retention including the application of staff adhering to company policies and procedures that could include disciplinary applications according to industry regulations.
Manage all Front Desk protocols for guests guest experience and staff-related work.
Administration support to all departments of the hotel including but not limited to purchasing finance human resources sales & marketing maintenance etc.
Acing guest-related work: delivering on guest requests Day-to-day check-ins check-outs reservations and room deliveries etc.
Coordination with Housekeeping Maintenance and Food & Beverage departments under the Hotel Operations Manager for efficiencies.
Maintain and improve guest service ratings NPS digital media scores and sentiments for the hotel.
Control costs in line with budget for optimum performance at the Front Desk.
Rostering and running a 24/7 department of roughly 16 team players.
Maintain and build solid customer base records (database) and returning loyalty program.
Respond to guest reviews in a timely and professional manner. (This is a KPI)
Respond to guest-related issues and work with the department to ensure service recovery is effectively controlled.

Qualifications :

The successful applicant will not only have a can-do attitude a big bright smile and an infectious persona but will also:

Have 5 years in Front Office Management (FOM/AFOM).
Have an ardent desire to continue to further develop your career within the hospitality industry.
Impressive knowledge and skills using Microsoft Office/Outlook and a solid knowledge of Opera property management system Global Distribution System and HotSOS.
Be meticulously organised and have professional articulate communication and presentation skills along with exceptional diligence and the ability to manage deadlines.
Lead by example; using your initiative and problem-solving techniques.
Have a passion to grow your career with a boutique company that ensures that you are known.
Fight for your team and will support them all the way.
Be rewarded when you kick goals- Big or small.

Additional Information :

Benefits/ Whats in it for you

ALL Heartist Employee benefit card offering discounted accommodation food and beverage at Accor properties worldwide.
Complimentary Duty Meal
Mental health and well-being support initiatives including Access to our Employee Assistance Program.

If you are passionate about the hospitality industry meet the above criteria and are eager to contribute to an evolving hotel we want to hear from you!

The Sydney Boulevard Hotel is an unbranded property Managed by Accor.

Only candidates who have work rights will be considered.
Must have a valid NSW RSA.
Must be willing to undergo a police check.

Remote Work :

Employment Type :

Full-time

Your primary responsibilities will involve:Ensuring inspiring guest experiences. Smash expectations and innovate to improve efficiencies.Lead the Front Office or other operational teams with passion and ethics.Champion Accors Loyalty ProgramCover all areas of the operations as required by the hotel ...

Your primary responsibilities will involve:

Ensuring inspiring guest experiences. Smash expectations and innovate to improve efficiencies.
Lead the Front Office or other operational teams with passion and ethics.
Champion Accors Loyalty Program
Cover all areas of the operations as required by the hotel business needs under the direction of the Hotel & General Manager.
Preparing documents planning for upcoming business disseminating information to all departments meeting/ liaising with guests and related admin work.
Ensuring a well-organised hotel service operation that follows our ever-evolving standards and yet operates consistently.
Training and development of teams to enhance grow and achieve.
Recruitment and staff retention including the application of staff adhering to company policies and procedures that could include disciplinary applications according to industry regulations.
Manage all Front Desk protocols for guests guest experience and staff-related work.
Administration support to all departments of the hotel including but not limited to purchasing finance human resources sales & marketing maintenance etc.
Acing guest-related work: delivering on guest requests Day-to-day check-ins check-outs reservations and room deliveries etc.
Coordination with Housekeeping Maintenance and Food & Beverage departments under the Hotel Operations Manager for efficiencies.
Maintain and improve guest service ratings NPS digital media scores and sentiments for the hotel.
Control costs in line with budget for optimum performance at the Front Desk.
Rostering and running a 24/7 department of roughly 16 team players.
Maintain and build solid customer base records (database) and returning loyalty program.
Respond to guest reviews in a timely and professional manner. (This is a KPI)
Respond to guest-related issues and work with the department to ensure service recovery is effectively controlled.

Qualifications :

The successful applicant will not only have a can-do attitude a big bright smile and an infectious persona but will also:

Have 5 years in Front Office Management (FOM/AFOM).
Have an ardent desire to continue to further develop your career within the hospitality industry.
Impressive knowledge and skills using Microsoft Office/Outlook and a solid knowledge of Opera property management system Global Distribution System and HotSOS.
Be meticulously organised and have professional articulate communication and presentation skills along with exceptional diligence and the ability to manage deadlines.
Lead by example; using your initiative and problem-solving techniques.
Have a passion to grow your career with a boutique company that ensures that you are known.
Fight for your team and will support them all the way.
Be rewarded when you kick goals- Big or small.

Additional Information :

Benefits/ Whats in it for you

ALL Heartist Employee benefit card offering discounted accommodation food and beverage at Accor properties worldwide.
Complimentary Duty Meal
Mental health and well-being support initiatives including Access to our Employee Assistance Program.

Remote Work :

Employment Type :

Full-time

Key Skills

Office Manager Experience
Hotel Experience
Dentrix
Hospitality Experience
Dental Receptionist
Medical office experience
Office Experience
Dental Office Experience
Front Desk
Guest Services
Hotel Management
Eaglesoft

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About Company

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more

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