Front Office Manager
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Reporting to our General Manager and with a hands-on approach you as the Front Office Manager will manage the from office operations across reception guest relations telephones and night audit functions while creating memorable and unique experiences for the guests visiting the Hotel.
We encourage you to bring the real you each and every day and connect with our guests and our people.
You will have the opportunity to build your own skills and expertise to reach your personal and career goals. By joining the team you will unleash a huge array of great benefits. #WeAreHeartists
In this role you will:
- With a hands-on approach effectively manage the Hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service in the hotel locality.
- Ensure hotel targets around RPS NPS Loyalty and room upselling are met to ensure KPIs are achieved.
- Ensure the operation of an effective night audit function in conjunction with the Financial Controller to ensure accuracy of this daily function whilst maintaining customer focus.
- Monitor all Very Important People (VIPs) special guests and their requests to and their needs are met and loyalty is maintained.
- Recruit manage train develop and inspire the Front Office team at all levels and drive employee engagement.
- Develop and implement strategies to minimise team member turnover.
- Work closely with housekeeping and ensuring a smooth operational turn around and report management is adhered to.
Qualifications :
- Minimum 1 years experience as a department head in a similar role.
- Strong leadership with the ability to work collaboratively with other leaders in the business.
- A passion for inspiring a team through coaching career development and learning of new skills and abilities.
- Excellent communication skills with fluency in English; additional languages are a plus.
- Demonstrated ability to handle high-pressure situations with a positive attitude.
- Proven problem-solving skills and a proactive approach to challenges.
- Open to feedback adaptable and committed to continuous improvement.
- A high standard of grooming and presentation.
- Flexibility regarding your work availability is essential as we operate 7 days a week including public holidays.
Additional Information :
Why Work With Accor Glad You Asked!
ALL Heartist Membership Save on stays food and drink at 5000 Accor hotels worldwide
Friends & Family Discounts Share the perks with the people who matter most
Learn Your Way Access world-class training and career development programs
Global Career Opportunities With over 400 hotels in the Pacific and 110 countries worldwide where you go is up to you
Come As You Are Were all about inclusion individuality and creating a space where everyone belongs
This isnt just a job. Its your chance to be part of something bold welcoming and a little bit wild!
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Office Manager Experience
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Guest Services
- Hotel Management
- Eaglesoft
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
