Executive Housekepeer

About the Job

Find You Shangri-La in Shangri-La.

Our story began in 1971 when the first Shangri-La opened its doors. We have since been crafting joyful experiences through heartfelt hospitality and that legacy continues to guide us today.

As we look ahead to new horizons we invite you to join the world of Shangri-La shaping the next chapter and making a meaningful impact through shared purpose and the art and joy of Asian hosting.

Shangri-La Hotel Colombo overlooks the Indian Ocean in the heart of the business district with direct access to the most extensive international shopping mall in Sri Lanka Shangri-Las own One Galle Face Mall. The hotel offers the finest accommodation in Colombo an exciting new dining and social scene and the largest and extensive hotel conference and event facilities. The hotel comprises of 541 rooms and suites.

Under the general guidance of the Director of Operations the Executive Housekeeper is responsible for the overall administration leadership and operation of the Housekeeping Department including Floors Public Areas and Laundry. The role ensures the highest standards of cleanliness hygiene guest comfort operational efficiency and cost control while delivering a consistent and exceptional guest experience.

Key Responsibilities:

• Conducts daily briefings to ensure operational readiness covering occupancy forecasts VIP/group arrivals colleague deployment guest complaints (DMs log) business priorities colleague productivity (rooms cleaned per associate) and public area conditions.
• Prepares monthly operational and labor forecasts for the Housekeeping Department and coordinates with the Laundry Manager to align laundry forecasts capacity and cost control.
• Attends P&L review meetings and prepares justifications for variances in labor costs cleaning and printing supplies uniforms and linen stationery and cost per occupied room.
• Plans and prepares annual requirements and budget details for guestroom supplies cleaning equipment uniforms linen and flowers ensuring alignment with service standards and cost efficiency.
• Provides labor requirement details to HR Department for inclusion in the labor cost budget supporting workforce planning and productivity optimization.
• Ensures quality control and continuous improvement in guest service standards.
• Aligns training objectives with operational goals ensuring service excellence productivity improvement and compliance with brand health and safety standards.
• Establishes and implements effective cost control and operational procedures across all housekeeping sections by providing strategic leadership maintaining hygiene and safety compliance optimizing inventory and asset management analyzing guest feedback and operational performance and collaborating with other departments to ensure seamless operations and an exceptional guest experience.

Requirements:

• Bachelors Degree or professional qualification in Hospitality Management or a related discipline.
• Strong passion for service excellence with a keen eye for detail to consistently deliver exceptional guest experiences.
• Minimum 1012 years of progressive housekeeping experience within the hospitality industry including 23 years in a similar position as Director of Housekeeping or Executive Housekeeper ready to take the next step.
• Proven leadership and people management skills with the ability to effectively motivate coach and delegate responsibilities within a large and diverse team.
• Demonstrates the highest standards of hospitality and professionalism with a guest-focused and service-oriented approach.
• Proactive well-organized and detail-oriented possessing excellent communication and interpersonal skills with the ability to work independently and perform effectively under pressure.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits recognition programs and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect value diversity and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.