Customer Care Representative (Half-time) (RefD)
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Responsibilities
- Handle customer enquiries and complaints received via the MTR hotline
- Provide administrative support to the team including data entrypreparing correspondences and notices
- Assist in maintaining a database of customer enquiries
- Perform clerical and other administrative works as assigned
Requirements
Grade E / Level 2 / Attained or above in 5 subjects of HKCEE / HKDSE including English and Chinese Languages
A minimum of 4 years relevant experience preferably gained in customer service industry
Positive mindset and ability to work under pressure
Good command of both written and spoken English and Chinese (including Mandarin)
Hands-on experience in various software applications such as Excel Chinese and English word processing
Remarks
Working Location : MTR Kam Tin Building Kam Tin NT
Working Hours : 20 working hours and 5 days per week (Mon-Sat) (fixed roster at 4 hours per shift)
Duty hours:
1:00pm-5:00pm (4 days in Mon-Fri); and
8:30am-12:30pm (Sat)
Applications
You are invited to apply online via or send in your CV stating the position (with reference number) you are applying for by mail to Human Resource Management Department MTR Corporation G.P.O. Box 9916 Hong Kong on or before 26 February 2026.
For other job openings please visit MTR Corporations website for more details. All information provided by applicants will be treated in strict confidence and used for recruitment purpose only. All personal data of unsuccessful applicants will be retained for 12 months for future recruitment purpose and will then be destroyed.
Required Experience:
Unclear Seniority
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
A company on the fast track, MTR operates Hong Kong's commuter railway system. The company's network was expanded significantly in 2007 through a combination with the rail operations of Kowloon-Canton Railway. Overall, MTR operates about 210 km of track in Hong Kong, Kowloon, the New ... View more
