HBCU NCDMV Vehicle Services Directors Office Internship

Agency

Dept of Transportation

Division

Secretary

Job Classification Title

S-Education & Training (S)

Position Number

Grade

TS

About Us

Its the mission of the NC Department of Transportation to connect people products and places safely and efficiently with customer focus accountability and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.

Description of Work

Summer 2026 (May 2026 July 2026)
Full-time Work Schedule
Monday- Friday 40 hours per week

Job Posting: HBCU NCDMV Vehicle Services Directors Office Internship
Location: NCDMV Headquarters Rocky Mount NC
Internship Duration: 10-week internship (May 26-July 31 2026)

About the Role:

Join the North Carolina Division of Motor Vehicles (NCDMV) Vehicle Services Directors Office as an intern and gain hands-on experience supporting statewide vehicle services operations and performance improvement initiatives. This on-site internship based at NCDMV Headquarters in Rocky Mount NC provides exposure to data analysis policy development contract administration and performance management within a high-impact customer-focused environment.

The intern will support a major division-wide project focused on developing new Key Performance Indicators (KPIs) for License Plate Agencies (LPAs). This work will inform revisions to LPA contracts and Standard Operating Procedures (SOPs) to ensure agencies meet established customer service standards. The role includes collaboration with the Vehicle Services Directors Office legal advisors the Commissioners Office and multiple internal DMV units offering a comprehensive view of decision-making at the executive and operational levels.

Responsibilities:

Assist with the development and analysis of KPIs for License Plate Agencies (LPAs).
Support the revision of LPA contracts and Standard Operating Procedures including researching legal and operational implications.
Conduct mathematical analysis data analysis and time-and-wait studies related to customer service performance.
Assist with expansion analysis and evaluation of LPA service capacity and efficiency.
Compile research findings and contribute to written reports recommendations and draft policy documents.
Support project management activities including tracking milestones and coordinating with stakeholders.
Participate in meetings with directors office staff subject matter experts legal advisors and other DMV units.
Potentially travel within North Carolina to observe and study LPA operations and service times.

Preferred Qualifications:

Enrollment in a program related to data analytics public administration business mathematics economics engineering or a related field.
Strong mathematical analytical and data interpretation skills.
Excellent written communication skills with the ability to draft clear and professional documents.
Interest in performance management policy development contracts or public-sector operations.
Experience or coursework in research methods data analysis or project management is preferred.
Ability to work collaboratively with diverse stakeholders in a professional on-site environment.

Benefits of the Internship:

Hands-on experience with statewide performance improvement and contract revision initiatives.
Exposure to executive-level operations within the Vehicle Services Directors Office.
Opportunities to work closely with leadership including the Director Assistant Directors SMEs and support staff.
Practical experience in data analysis research and policy development in a public-sector setting.
Mentorship from experienced professionals including the Program Supervisor.

Knowledge Skills and Abilities/Management Preferences

Application Requirements:

To apply for this internship please submit the following documents:

Resume:

• Highlight your educational background relevant coursework skills work experience and extracurricular activities that demonstrate your qualifications for the position.

Academic Transcript:

• Provide an unofficial or official transcript that lists your completed coursework grades and current GPA. This will help us assess your academic qualifications and areas of study.

Minimum Education and Experience

Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.

Eligibility Requirements:

• Must be a currently enrolled full-time student in a bachelors masters or professional level program at an accredited or recently graduated from a North Carolina Historically Black College/University (HBCU) or Minority Serving Institution (MSI) by May 2026.
• 24 credit hours completed.
• Minimum overall GPA of 2.5 (on 4.0 scale)
• Has legal right to work in the U.S. and do not need sponsorship
  

To help you with your interview we suggest that you do your research: know some background about NCDOT and the business area to which you are applying. We also suggest that you practice your interview skills by discussing your experience and job history with a family member friend or mentor.

Apply Today to gain practical experience and contribute to impactful transportation projects!

More Information About The Office of HBCU Outreach:

Website:NCDOT: HBCU/MIHE Internship Program

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy childbirth or related medical conditions; and for religious beliefs observances and practices.

Recruiter:

Alexis Leanne Palcher

Email: