Customer Success Executive

Kuala Lumpur - Malaysia

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Company Background:

We are representing our client a reputable all-in-one online tax learning platform designed to assist business owners finance professionals and SMEs in understanding and applying tax regulations effectively.

Job Responsibilities:

Guide new customers through the onboarding process welcome call ensuring a smooth and positive experience
Provide product orientation to help customers maximise the value of offerings
Proactively monitor customer accounts to identify potential issues and address them promptly
Encourage satisfied customers on other promotional activities and event invitations on monthly basis
Develop a deep understanding of products or services and stay updated with customers on new features and enhancements
Work towards customer retention and upsell opportunities by understanding customer goals and aligning solutions with their objectives

Job Requirements:

SPM/STPM/Diploma/Degree holder with at least (1) year working experience.
Demonstrate good interpersonal and communication skills.
Disciplined possess a positive attitude ability to multitask with an outgoing personality.
Excellent communication skills are needed as are the ability to handle multiple tasks and think analytically
Strong attention to detail is also needed to ensure that clients obtain their desired results
Must possess own transport as the job requires site visits to client locations
Required languages: English Bahasa Malaysia and Mandarin.
Seeking for candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Benefits:

Company phone and company sim
Mileage claims.

Qualified candidates can apply online or send your resume to

Only shortlisted candidates will be notified.

Company Background: We are representing our client a reputable all-in-one online tax learning platform designed to assist business owners finance professionals and SMEs in understanding and applying tax regulations effectively. Job Responsibilities: Guide new customers through the onboarding proc...