Fairmont Mount Kenya has been consistently ranked among the worlds finest earning a spot on the 2024 Travel Leisure 500 list and being recognized as one of the top destinations in Africa. It has also been featured by Condé Nast Traveler as one of Africas top addition the hotel has been honored as Africas Leading Hotel by the World Travel Awards for the fourth consecutive year most recently in 2025.
The Reservation Manager to lead the Reservations function. The role is responsible for maximizing room revenue through effective inventory control rate management distribution channel optimization and delivery of exceptional guest service in line with the Fairmont promise of turning moments into special memories.
Key Responsibilities
- Lead and manage the Reservations team to ensure efficient handling of all room reservations in accordance with brand standards and service excellence.
- Maximize room revenue through accurate inventory control yield management and optimal utilization of all distribution channels.
- Ensure correct loading and maintenance of rates packages restrictions and availability in all systems
- Work closely with Revenue Management on forecasting pricing demand analysis risk & opportunities to forecast.
- Ensure rate integrity across all channels and conduct regular audits to maintain accuracy and parity.
- Support implementation of pricing and selling strategies as defined by the Revenue Management function.-
- Manage relationships with all partners including extranet maintenance content accuracy and participation in promotions as approved.
- Oversee group room blocks allotments and cut-off dates in coordination with Sales and Events.
- Prepare and distribute daily weekly and monthly reservation.
- Ensure high standards of guest communication upselling and conversion of inquiries into confirmed bookings.
- Train coach and develop the Reservations team ensuring adherence to SOPs brand standards and service culture.
- Ensure compliance with Accor systems policies procedures and data quality standards.
- Handle escalated guest concerns related to reservations and ensure timely resolution.
- Maintain confidentiality of all guest and company information
Qualifications :
- Bachelors degree or Diploma in Hospitality Business Finance or related field preferred.
- Minimum of three (3) years experience in Reservations within a luxury or resort hotel environment. Strong knowledge of CRS PMS and distribution systems.
- Proven ability to manage inventory rates and channels with strong attention to detail.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities with the capacity to work under pressure and meet deadlines.
- High level of professionalism and service orientation.
- Previous leadership or supervisory experience in Reservations is preferred.
Additional Information :
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities.
- Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
- Working with a hotel rich in history and known for exemplary services while growing your career.
- Work and learn in a magical luxury property.
Remote Work :
No
Employment Type :
Full-time
Fairmont Mount Kenya has been consistently ranked among the worlds finest earning a spot on the 2024 Travel Leisure 500 list and being recognized as one of the top destinations in Africa. It has also been featured by Condé Nast Traveler as one of Africas top addition the hotel has been honored as ...
Fairmont Mount Kenya has been consistently ranked among the worlds finest earning a spot on the 2024 Travel Leisure 500 list and being recognized as one of the top destinations in Africa. It has also been featured by Condé Nast Traveler as one of Africas top addition the hotel has been honored as Africas Leading Hotel by the World Travel Awards for the fourth consecutive year most recently in 2025.
The Reservation Manager to lead the Reservations function. The role is responsible for maximizing room revenue through effective inventory control rate management distribution channel optimization and delivery of exceptional guest service in line with the Fairmont promise of turning moments into special memories.
Key Responsibilities
- Lead and manage the Reservations team to ensure efficient handling of all room reservations in accordance with brand standards and service excellence.
- Maximize room revenue through accurate inventory control yield management and optimal utilization of all distribution channels.
- Ensure correct loading and maintenance of rates packages restrictions and availability in all systems
- Work closely with Revenue Management on forecasting pricing demand analysis risk & opportunities to forecast.
- Ensure rate integrity across all channels and conduct regular audits to maintain accuracy and parity.
- Support implementation of pricing and selling strategies as defined by the Revenue Management function.-
- Manage relationships with all partners including extranet maintenance content accuracy and participation in promotions as approved.
- Oversee group room blocks allotments and cut-off dates in coordination with Sales and Events.
- Prepare and distribute daily weekly and monthly reservation.
- Ensure high standards of guest communication upselling and conversion of inquiries into confirmed bookings.
- Train coach and develop the Reservations team ensuring adherence to SOPs brand standards and service culture.
- Ensure compliance with Accor systems policies procedures and data quality standards.
- Handle escalated guest concerns related to reservations and ensure timely resolution.
- Maintain confidentiality of all guest and company information
Qualifications :
- Bachelors degree or Diploma in Hospitality Business Finance or related field preferred.
- Minimum of three (3) years experience in Reservations within a luxury or resort hotel environment. Strong knowledge of CRS PMS and distribution systems.
- Proven ability to manage inventory rates and channels with strong attention to detail.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities with the capacity to work under pressure and meet deadlines.
- High level of professionalism and service orientation.
- Previous leadership or supervisory experience in Reservations is preferred.
Additional Information :
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities.
- Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
- Working with a hotel rich in history and known for exemplary services while growing your career.
- Work and learn in a magical luxury property.
Remote Work :
No
Employment Type :
Full-time
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