General Manager- Luxury Boutique Hotel
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
ROLE OVERVIEW
The General Manager is the custodian of the Hotels brand and guest experience responsible for delivering a refined personalized and memorable luxury lifestyle hospitality offering while ensuring strong commercial performance and operational excellence.
The GM will balance exceptional service aesthetic detail storytelling and financial discipline ensuring the Hotel stands out as a distinctive high-touch luxury destination.
This role requires a highly visible emotionally intelligent leader who understands luxury hospitality anticipates guest needs and creates an environment where excellence feels effortless.
KEY RESPONSIBILITIES
1. Luxury Guest Experience & Brand Stewardship
Own the entire guest journey from pre-arrival to post-stay engagement
Personally engage with VIP repeat and high-value guests
Set and uphold bespoke service standards aligned with luxury lifestyle expectations
Ensure every guest interaction reflects warmth discretion and attention to detail
Monitor online reviews guest feedback and brand perception; implement service refinements
Act as the face of the Hotel embodying the brands tone values and aesthetic
2. Lifestyle Positioning & Experience Curation
Curate unique guest experiences (wellness dining events collaborations local culture)
Work with designers chefs partners and creatives to elevate the lifestyle offering
Ensure consistency of visual identity ambience music scent and presentation across the property
Introduce seasonal concepts themed experiences and signature moments
3. Operations Excellence (Luxury Standards)
Oversee daily hotel operations ensuring seamless discreet and polished service delivery
Maintain immaculate rooms public areas and back-of-house operations
Develop and enforce SOPs tailored to luxury and boutique hospitality
Ensure service recovery is handled swiftly elegantly and personally
Coordinate staffing to ensure optimal service ratios without compromising guest intimacy
4. Revenue Strategy & Commercial Performance
Drive occupancy ADR RevPAR and overall profitability
Lead pricing yield management and OTA strategies aligned with luxury positioning
Develop high-end corporate diplomatic long-stay and private clientele segments
Drive experiential revenue streams (events dining private bookings lifestyle partnerships)
Oversee brand-aligned marketing PR digital presence and influencer collaborations
5. Financial Management & Cost Discipline
Prepare and manage budgets forecasts and financial controls
Ensure strong cost management while protecting guest experience and quality
Review financial performance regularly and implement corrective actions
Oversee procurement inventory and vendor relationships in line with luxury standards
6. People Leadership & Service Culture
Recruit train and develop a polished service-oriented team
Instill a culture of pride accountability discretion and excellence
Coach leaders and frontline teams on luxury service behaviour and emotional intelligence
Manage performance engagement and staff retention
7. Governance Risk & Asset Care
Ensure compliance with hospitality regulations licensing health and safety standards
Oversee security asset protection and risk management
Ensure the property furnishings and assets are preserved to luxury standards
8. Owner & Stakeholder Relations
Act as the primary liaison between owners and hotel operations
Provide insightful operational and financial reporting
Recommend strategic enhancements capital investments and brand initiatives
Requirements
QUALIFICATIONS & EXPERIENCE
Degree or Diploma in Hospitality Management Business Administration or related field
Minimum 812 years experience in hospitality with 5 years in a senior luxury or boutique hotel role
Proven experience in luxury lifestyle boutique hotels or high-end serviced residences
Strong commercial acumen with a refined service mindset
Proficiency in PMS systems OTAs and revenue management tools
IDEAL PERSONAL ATTRIBUTES
Naturally warm poised and service-driven
Detail-obsessed with a strong aesthetic sensibility
Calm under pressure with excellent judgment
Strong communicator with high emotional intelligence
Hands-on leader who leads by example
Operators who understand emotion experience and exclusivity
Required Skills:
Minimum of 3 5 years experience in hotel sales hospitality sales or a similar role. Proven experience in corporate sales events or conferencing is an added advantage.
Required Education:
Diploma or Degree in Sales Marketing Hospitality Management Business Administration or a related field
Company Industry
IT Services and IT Consulting
Key Skills
- Store Management Experience
- Computer Skills
- Management Experience
- POS
- Microsoft Outlook
- Microsoft Word
- Retail Sales
- Budget forecasting
- Merchandising
- Performance Management
- Leadership Experience
- Retail Management
