Retention Specialist – Dutch Speaking

Cape Town - South Africa

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Retention Specialist Dutch Speaking

Be part of a fast-paced SaaS scale-up transforming beauty and wellness businesses

Cape Town Gardens R25000 R31000 p/m On-site Dutch-speaking SaaS

About Our Client

Our client is a rapidly expanding SaaS company focused on the beauty and wellness industry. Operating across international markets they provide digital tools that empower salons and wellness professionals to grow and thrive. Their collaborative high-performance culture is ideal for people who want to make an impact in a global tech-driven environment.

The Role: Retention Specialist Dutch Speaking

As part of the Commercial Activation team you will take ownership of the partner journey beyond onboarding focusing on retention growth and long-term platform engagement for Dutch-speaking clients. Youll work closely with salon and wellness businesses to drive value from the product address usage issues and reduce churn. This role is critical in ensuring partners become successful long-term users of the platform.

Key Responsibilities

Bring 2 years of experience in client success account management or retention roles
Engage with Dutch-speaking clients to maintain and grow platform usage
Deliver product coaching and best practice guidance to help partners get the most from the platform
Identify risk signals and proactively implement retention strategies
Collaborate with onboarding and support teams to ensure seamless client experiences
Track usage trends and partner health using Salesforce Google Sheets and internal systems
Champion customer feedback to inform product and process improvements
Support partners with feature adoption and long-term digital transformation

About You

Fluent in Dutch (spoken and written)
2 years in retention client success or account management roles
Comfortable hosting virtual sessions and engaging across digital channels
Strong multitasking organisation and KPI management skills
Confident using Salesforce Google Sheets Slack and MS Office
Empathetic communicator with a problem-solving mindset
Results-driven and proactive with an eye for opportunities to add value
Team player who thrives in a collaborative high-growth environment

Nice to Have

Background in beauty wellness or personal care sectors
Experience supporting European or international markets
Familiarity with digital transformation or e-commerce platforms

Retention Specialist Dutch Speaking Be part of a fast-paced SaaS scale-up transforming beauty and wellness businesses Cape Town Gardens R25000 R31000 p/m On-site Dutch-speaking SaaS About Our Client Our client is a rapidly expanding SaaS company focused on the beauty and wellness industry. Ope...