IT Support Technician Temporary

Marion County requires on-site work. Remote work is not available.

The IT Support Technician provides technology support to county staff. Primarily focused on first-level support directly to end users of PC hardware software and peripherals but may support other types of technology.

Support Operations

• Create triage and update service requests and incident report tickets for incoming requests for technical assistance.
• Create update and track service requests and incident report ticket results in the operation of the service desk as the single point of contact for all the countys computer users needs.
• Identify diagnose and resolve tier-one technical problems for users of computer software and hardware county network the internet and new computer technology in a call center environment; communicate solutions to end-users.
• Manage the end-to-end lifecycle for user-reported issues and track status as well as communicate progress in a timely manner.
• Provide general technical support service by telephone e-mail remote desktop session and in-person for walk-in customers.
• Escalate unique complex or highly time-consuming problems to higher-tier subject matter experts.

• Deploy or remove employee computing systems services and access rapidly to minimize downtime.
• Administer incoming transferring and departing employees access credentials and privileges.
• Perform data retention activities on departing end users computer and network drives in accordance with the agencys public disclosure request guidelines and policies.
• Process employee action requests to facilitate the provisioning transferring and de-provisioning of new hires transferring and departing employees hardware application and network-related information technology services.

• Participate in meetings in-service training workshops etc. for the purpose of gathering information required to perform job functions.
• Perform other duties as assigned including special projects resulting in process technology and customer satisfaction.

EXPERIENCE AND TRAINING

1. Graduation from high school; AND
2. Two years of computer applications experience related to area of assignment; OR
3. Any satisfactory combination of work education training or experience relevant to the position as determined by Marion County.

• Familiarity with Office 365 and related products.

• Must possess a current drivers license in the applicants state of residence and an acceptable driving history. Marion County will obtain a copy of the driving record for all qualified applicants from Driver and Motor Vehicle Services and review the driving record according to the Marion County policy and procedure for Driving on County Business. The policy can be found at: finalist for this position will be required to pass a criminal history background check including finger printing; however conviction of a crime may not necessarily disqualify an individual for this position.
• This assignment is represented by a union.
• This is a full-time position which is eligible for overtime.
• Typical Work Schedule: Monday through Friday days with flexibility depending upon the needs of the department and program.

PUBLIC SERVICE LOAN FORGIVENESS
Marion County is a qualifying public employer for the Public Service Loan Forgiveness Program. Through the Public Service Loan Forgiveness Program full-time employees working at the County may qualify for forgiveness of the remaining balance on Direct Student Loans after 120 qualifying monthly payments under a qualifying repayment plan. Questions about your student loan eligibility should be directed to your loan servicer or the US Department of Education.

VISA SPONSORSHIP
Marion County does not offer VISA sponsorship. Within three days of hireyou will be required to complete the US Department of Homeland Securitys I-9 form confirming authorization to work in the United States. Marion County is an E-Verify employer and will use E-Verify to confirm that hires are authorized to work in the United States.

VETERANS PREFERENCE
Applicants are eligible to use Veterans Preference when applying with Marion County in accordance with ORS 408.225 408.230 and 408.235 and OAR and . Preference will be awarded only if the applicant meets the minimum requirements of the position and attaches the required documentation at the time of application.

DOCUMENTS REQUIRED FOR VETERANS PREFERENCE

• One of the following:
  • MEMBER COPY 4 of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215); OR
  • Letter from the US Department of Veterans Affairs indicating receipt of a non-service connected pension; OR
  • Certification that discharge or release from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate.

• In addition to one of the above documents Disabled Veterans must also submit one of the following:
  • A copy of their Veterans disability preference letter from the Department of Veterans Affairs; OR
  • Certification that medical separation from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate.

You can request copies of your military service record through the National Archives website at County is an Equal Opportunity Affirmative Action Veteran and Disability employer committed to increasing the diversity of its workforce.

Applicants with a disability may request reasonable accommodation through Human Resources in any step of the process to assist them in demonstrating their qualifications to perform the duties of the position for which they are applying. Please e-mailHuman Resourcesif you wish to request an accommodation.