Customer Services & Administrative Specialist Customer Svcs Specialist Int

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

Working Title:

Institution:

Bargaining Unit / Union:

City:

FLSA:

Full Time / Part Time:

Employment Condition:

Salary Range:

Job Description:

Metro State University Minnesotas public urban university and four-time recipient of the Insight Into Diversity Higher Education Excellence in Diversity (HEED) Award is seeking to hire a Customer Services & Administrative Specialist. This is a full-time probationary position within the Shared Services Unit in the College of Individualized Studies.

This position provides front-line customer service and administrative support for the Deans Office to support multiple departments with shared services. The CSS-I ensures timely accurate and professional communication and service to students faculty staff and external stakeholders contributing to the smooth operation and positive reputation of the supported units as well as customer service to external associates partnering with CIS in the expansion of its degree and cocurricular programs.

Salary Range:

$20.76-$29.22 / hour depending upon experience and qualifications.

Minimum Qualifications:

• Communicate effectively with internal and external customers

• Write prepare and edit materials using correct spelling punctuation grammar and sentence construction.

• Use inclusive language to effectively respond to clients coworkers and customers who have questions about agency operations and procedures (in person in writing on the phone and through presentations and other electronic correspondence).

• Answer questions and advise customers of program policies procedures and regulations using business grammar spelling and punction to write develop and edit reports letters procedures presentations and other documents.

• Answer questions politely via phone email and other written or electronic correspondence.

• Explain laws rules regulations standards policies and procedures to clients coworkers and customers.

• Manage and address customers clients and co-workers concerns tactfully and thoroughly.

Preferred Qualification:

• Proficiency using Microsoft 365 emphasizing TEAMS SharePoint and Outlook.

• Experience and skill using Workday or similar.

• Diversity and Inclusion Training or Certificate.

• Work experience within a Higher Education institution.

• Record of professional success in institutional partnerships or community engagement.

Physical Requirements:
Light: Requires occasionally transporting such articles as file boxes and heavy hand tools or heavier materials with help from others and/or transporting light objects frequently. The position may require movement throughout building(s) to a significant degree.

Work Shift (Hours / Days of work):

Monday Friday 8:00am-4:30pm; Hybrid 30 hours per week on site 10 hours per week remote.

Applications must be received by 12:01 AM on Closing Date: 02/17/2026

*To comply with privacy and data practices requirements please refrain from including personal information or photographs in your application materials.

* Employment for this position is covered by the collective bargaining agreement AFSCME which can be found at: In accordance with the Minnesota State Vehicle Fleet Safety Program employees driving on university business who use a rental or state vehicle shall be required to conform to Minnesota State vehicle use criteria and consent to a motor vehicle records check.

For TTY call Minnesota Telecommunications Relay Service (TRS) at 7-1-1 or 1-.

The School/Academic Department: The College of Individualized Studies delivers the universitys original student-direct degree program. The Office of the Dean provides support services to multiple departments to academic programs faculty development college-in-prison and credit for prior learning. The staff support an array of functions ranging from assisting students event planning degree program administration contracts and partnerships.

The University:

Metro State University empowers learners to transform their lives and communities through relevant student-centered education in an inclusive anti-racist and supportive learning environment.

Metro State University provides an excellent inclusive and engaging education to eliminate opportunity gaps and empower our students to lead our communities to a prosperous and equitable future. The university offers programs leading to baccalaureate masters and applied doctoral degrees. We provide accessible high quality liberal arts professional and graduate education with continued emphasis on marginalized groups including adult learners. Metro State is a five-time recipient of the Insight into Diversity Higher Education Excellence in Diversity (HEED) Award most recently in 2023. Federally recognized as a Minority Serving Institution its employees serve more than 9000 post-traditional learners two-thirds of whom identify as belonging to communities of color or American Indian nations are first in their family to attend college and/or are eligible for Pell Grants. Since we do not operate residential facilities Metro State University students all commute to class locations across the Minneapolis-St. Paul metro area or take their courses wherever they are through our many distance-learning and hybrid course offerings allowing Metro State to truly be where learning meets living. Metropolitan State is recognized by CollegeNet as a leading higher education promoter of social mobility for students (Ranked # 31 out of 1206 in 2024). Recognized in 2008 and 2016 by the Carnegie Foundation for Community Engagement the university is committed to academic excellence and community engagement through curriculum teaching scholarship and services designed to support an urban mission. As a member of Minnesota State Colleges and Universities System Metro State University actively works to achieve the Equity 2030 goal of the system with initiatives to close disparities among student groups that focus on academic programs policies and procedures and effective student addition equity and anti-racism strategies are focused on building an inclusive and welcoming campus climate hiring and retaining a diverse workforce and developing our capacity to serve students in a culturally responsive manner. The university is finalizing a new strategic plan with the draft goal of enhancing its legacy of student success by becoming the regions premier institution for high-quality accessible and equitable education promoting social mobility and community engagement.

Visit the Metro State University website to learn more about the university our programs and our students. Learn more about Minnesota State Colleges and Universities at their website.

For campus safety information and crime statistics visit: State University is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race sex color creed religion age national origin disability protected veteran status marital status status with regard to public assistance sexual orientation gender identity gender expression or membership in a local commission as defined by law. As an affirmative action employer we actively seek and encourage applications from women minorities persons with disabilities and individuals with protected veteran status.

The University provides reasonable accommodations to qualified individuals with disabilities upon request.

Benefits Information:

At Minnesota State we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays Vacation Time Sick Time six weeks of Paid Parental Leave low cost medical and dental insurance with low deductibles ($250 - $1500) a Pension Plan 457(b) and 403(b) retirement plans and other retirement investment options pre-tax medical and dental expense (with roll-over option) and dependent care accounts employer paid life insurance short and long term disability as well as professional development and a tuition waiver program for employees and their dependents etc. We promote the health and well-being of our employees and take work/life balance seriously.

Desired Start Date:

Position End Date:

Open Date:

Close Date:

Posting Contact Name:

Posting Contact Email: