IT Support Technician
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Job Location:
Providence, RI - USA
Monthly Salary:
USD 31 - 40
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
About RhodeWay Financial
RhodeWay Financial is a trusted financial services firm dedicated to providing secure transparent and personalized wealth management solutions. We pride ourselves on operational excellence and data security. We are currently seeking a detail-oriented IT Help Desk Specialist to join our technical operations team.
Position Overview
As an IT Help Desk Specialist you will serve as the first point of contact for our internal employees resolving technical issues related to hardware software and network connectivity. You will play a critical role in ensuring our financial advisors and support staff can work efficiently and securely.
Key Responsibilities
Tier 1 & 2 Support: Respond to user inquiries via the ticketing system email and phone regarding desktop and software issues.
User Management: Handle new hire onboarding including setting up Active Directory accounts configuring workstations and managing access permissions.
Software Troubleshooting: Support the Microsoft 365 suite financial industry-specific applications and VPN/remote access tools.
Security Compliance: Assist with password resets Multi-Factor Authentication (MFA) setup and ensuring all workstations meet financial data security standards.
Asset Management: Track inventory of IT hardware (laptops monitors peripherals) and coordinate repairs with vendors.
How to Apply
Please submit your resume and a brief cover letter outlining your experience with IT support.
Requirements
Qualifications & Skills
Experience: 13 years of experience in an IT Support or Service Desk role.
Education: Associates degree in IT or relevant certification (CompTIA A Network or Microsoft Certified Professional) preferred.
Technical Skills: Proficiency with Windows 10/11 Active Directory Microsoft 365 Admin and basic networking concepts (DNS DHCP).
Communication: Strong verbal and written communication skills; ability to explain technical concepts to non-technical finance professionals.
Trust: Must be willing to undergo a standard background check required for financial institution employees.
Benefits
Benefits Package
Comprehensive Health Dental and Vision Insurance.
401(k) Retirement Plan with company match.
Paid Time Off (PTO) and Federal Banking Holidays.
Company-provided workstation and mobile device.
Required Skills:
Qualifications & Skills Experience: 13 years of experience in an IT Support or Service Desk role. Education: Associates degree in IT or relevant certification (CompTIA A Network or Microsoft Certified Professional) preferred. Technical Skills: Proficiency with Windows 10/11 Active Directory Microsoft 365 Admin and basic networking concepts (DNS DHCP). Communication: Strong verbal and written communication skills; ability to explain technical concepts to non-technical finance professionals. Trust: Must be willing to undergo a standard background check required for financial institution employees.
Company Industry
IT Services and IT Consulting
Key Skills
- Change Management
- API
- ABAP
- Facility Management
- Games
- Claims
