IT ProjectProgram Manager

Job Title: IT Project/Program Manager Level 4 (Lead)
Job Location: Juno Beach
Job Type: Long-term Contract

Job Description

The Principal Scrum Master serves as a senior-level agile practitioner and transformation leader guiding cross-functional teams through complex enterprise initiatives using both Agile and traditional Waterfall SDLC methodologies. This role combines deep expertise in Scrum frameworks with practical knowledge of structured project management approaches to deliver high-value outcomes across diverse technology portfolios. The Principal Scrum Master operates as a strategic advisor coaching teams and leadership on methodology selection hybrid delivery models and continuous improvement practices that drive operational excellence.

Key Responsibilities

Agile Leadership & Coaching

Facilitate Scrum ceremonies (sprint planning daily stand-ups retrospectives reviews) for multiple high-performing teams
Coach teams Product Owners and stakeholders on Agile principles practices and mindset transformation
Mentor junior Scrum Masters and Agile practitioners across the organization
Champion agile adoption and scaling frameworks (SAFe LeSS ) for enterprise-wide initiatives

Hybrid Methodology Management

Assess project complexity regulatory requirements and organizational readiness to determine optimal delivery approach (Agile Waterfall or hybrid)
Design and implement tailored hybrid frameworks that blend Agile flexibility with Waterfall structure for large-scale programs
Navigate stage-gate governance processes while maintaining agile team velocity and adaptability
Bridge communication between agile teams and traditional PMO structures

Program & Portfolio Coordination

Support complex multi-team programs valued at $50M with dependencies across enterprise systems
Facilitate PI (Program Increment) planning value stream mapping and cross-team synchronization
Track and report on team health metrics velocity burn-down/burn-up charts and value delivery
Manage risks impediments and dependencies across agile and waterfall work streams

Stakeholder Engagement & Communication

Translate technical progress into executive-level insights for leadership decisionmaking
Build trust and transparency with business partners through consistent delivery and proactive communication
Facilitate workshops and alignment sessions with cross-functional stakeholders
Drive cultural change by modeling servant leadership and collaborative problemsolving

Continuous Improvement & Innovation

Identify and implement process improvements that enhance team performance and product quality
Lead retrospectives that generate actionable insights and sustainable organizational change
Stay current on industry best practices emerging frameworks and agile tooling
Contribute to organizational agile maturity and center of excellence initiatives

Required Qualifications

Education

Bachelors degree in Computer Science Business Administration or related field (or equivalent experience)

Certifications

Certified Scrum Master (CSM) or Professional Scrum Master (PSM II)
SAFe Program Consultant (SPC) SAFe Agilist (SA) or equivalent scaling certification
Project Management Professional (PMP) or PRINCE2 certification preferred

Experience

8 years in software development lifecycle (SDLC) environments
5 years as a Scrum Master or Agile Coach supporting enterprise-scale initiatives
3 years working with traditional Waterfall/PRINCE2 project management methodologies
Proven track record leading teams through large-scale ERP implementations system integrations or digital transformations
Experience in regulated industries (utilities energy finance healthcare) strongly preferred
Demonstrated success coaching teams in SAP Oracle or other enterprise platforms

Technical Skills

Deep understanding of Agile frameworks (Scrum Kanban XP SAFe)
Proficiency with Agile tools (Jira Azure DevOps Rally VersionOne)
Working knowledge of Waterfall/Phase-Gate methodologies and MS Project
Familiarity with DevOps practices CI/CD pipelines and automation
Understanding of enterprise architecture and system integration patterns

Core Competencies

Servant leadership with ability to influence without authority
Exceptional facilitation coaching and conflict resolution skills
Strong analytical and problem-solving capabilities
Strategic thinking with attention to tactical execution
Excellent written and verbal communication across all organizational levels
Adaptability to navigate ambiguity and organizational change

Preferred Qualifications

Masters degree in related field
Advanced agile certifications (CSP-SM A-CSM ICP-ACC)
Experience with Lean Six Sigma or other process improvement methodologies
Background in change management and organizational development
Track record delivering initiatives valued at $50M with measurable business outcomes

Physical Requirements & Work Environment

Standard office environment with hybrid work flexibility
Ability to sit for extended periods during workshops and ceremonies
Occasional travel to facilitate cross-site collaboration (10 20%)
Availability for virtual collaboration across time zones

Success Metrics

Team velocity stability and predictability ( 15% variance)
Sprint goal achievement rate (>85%)
Stakeholder satisfaction scores
Reduction in blockers and impediment resolution time
Team maturity progression and self-organization
On-time on-budget delivery of program milestones
Employee engagement and retention within coached teams