Scheduling and Customer Service Coordinator
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Job Location:
Hagerstown, MD - USA
Monthly Salary:
$ 22 - 25
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Make a difference protect lives and achieve your dreams. Build your career with the industry-leading fire life safety and security company.
This nonsupervisory support role handles clerical work coordination and customer service. The position assists department staff and will be crosstrained in routing scheduling dispatching and supporting Sales with pricing and quotes for the Installation team.Essential Duties & Responsibilities:
Serves as main liaison for service manager customers and field technicians.
Handle Quoting and Pricing of all install services.
Answering scheduling queries via email and phone.
Rescheduling or canceling meetings in a timeous manner.
Able to work under pressure with tight deadlines and demonstrate adaptability in an ever-changing environment.
Coordination of Technicians General Contractors Property Management and outside vendors as needed.
Scheduling with customers and multiple teams of technicians for emergency services and scheduled repair jobs.
Education/Qualification:
High school diploma or GED.
Associates or bachelors degree in business administration or in an industry-related field preferred.
A minimum of two years experience in a similar role.
Advanced proficiency in scheduling software
Advanced knowledge of confirming and rescheduling appointments as well as recordkeeping practices.
Excellent communication and interpersonal skills.
Excellent organizational skills and attention to detail.
Other Duties:
Adheres to the Code of Conduct Confidentiality Agreement and Company Safety Policy.
Performs other duties as assigned. by management.
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Pay Range: $22-$25 depending on experience.
In Office structure.
Shift: 8am to 4:30pm.
Benefits and Perks:
Excellent pay
Medical dental vision
Company paid life insurance
Company paid short-term disability
401K with employer match
Paid vacation and company holidays
Training and Career Development
Company vehicle (if job applicable)
Immediate qualification for theALL In Ownership Plan for all eligible full-time employees
Pye-Barker Fire and Safety is an Equal Opportunity Employer
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
24/7 emergency service. Expert fire protection, alarms, sprinklers, and life safety solutions in Kirkland, WA. Serving Seattle Metro and surrounding areas.
