Service Now Solution Architect ITSM, ITOM- CMDB, Service Mapping, CSDM

Marshall County, WV - USA

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Role: Service Now Solution Architect ITSM ITOM- CMDB Service Mapping CSDM

Location: Remote (25% travel)
Duration: 6 Months

Remote (25% travel)

Sr Technical Consultant - ITSM ITOM- CMDB Service Mapping CSDM

Key Responsibilities:

Solution Architecture: Lead the design and implementation of end-to-end ServiceNow solutions including - ITSM ITOM- CMDB Service Mapping CSDM and other ServiceNow applications.
Strategic Planning: Collaborate with business stakeholders project managers and technical teams to define the architectural vision and roadmap for ServiceNow implementations.
Customization & Configuration: Oversee the customization and configuration of ServiceNow modules ensuring best practices and scalability.
Integration Design: Architect integrations between ServiceNow and third-party systems (such as LDAP Active Directory SAP and custom APIs) ensuring seamless data flow and system interoperability.
Leadership & Mentorship: Provide technical leadership and guidance to development teams ensuring the adoption of best practices and consistent high-quality coding standards.
Platform Optimization: Identify opportunities to optimize ServiceNow environments for performance usability and cost-efficiency including reviewing data models integrations and workflows.
Governance & Security: Establish governance processes to ensure the integrity security and compliance of ServiceNow environments including the proper management of data access control and system configurations.
Client Engagement: Act as a subject matter expert providing advice and recommendations to clients on ServiceNow architecture process automation and platform capabilities.
Documentation: Produce comprehensive solution documentation including architecture diagrams workflows and implementation guides.
Upgrades & Enhancements: Lead efforts for system upgrades patching and platform enhancements ensuring minimal impact on operations and aligning with new ServiceNow releases and features.
ITSM: Experience in implementing ITIL processes (Incident Problem Change Management etc.) in ServiceNow
ITOM : Experience in multiple End-to-End implementation of ITOM including CMDB processes (Event Management Discovery Service Mapping CMDB/CSDM Cloud Management Orchestration)
CMDB Management: Experience with CMDB design architecture and implementations with a fair understanding of ServiceNow CMDB model and extensions.
Hands-on development to include creation configuration and customization of patterns Discovery Schedules probe sensors and Event rules
Integration : Hands-on experience with integrating ServiceNow with other CMDB tools and enterprise monitoring systems
Familiar with scripting technology such as JavaScript PowerShell Perl wmi ssh python Xpath SNMP
App Engine : Expertise in Custom module implementations
Working experience on Workflow administration ServiceNow Reporting Form/UI configurations Notifications data imports custom scripting
Experience in identifying opportunities for process automation and optimization using advanced ServiceNow features

CTAs/ ServiceNow Certified Candidates Preferred

Role: Service Now Solution Architect ITSM ITOM- CMDB Service Mapping CSDMLocation: Remote (25% travel)Duration: 6 MonthsRemote (25% travel)Sr Technical Consultant - ITSM ITOM- CMDB Service Mapping CSDMKey Responsibilities:Solution Architecture: Lead the design and implementation of end-to-end Servic...

Role: Service Now Solution Architect ITSM ITOM- CMDB Service Mapping CSDM