Customer Service Representative

Irving, TX - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

Summary:

As a Customer Service Representative in the cosmetics industry you will serve as the primary point of contact for customers delivering exceptional service that reflects the brands commitment to beauty inclusivity and excellence. This role is critical in shaping customer perceptions fostering loyalty and driving satisfaction across all touchpointswhether through phone email live chat or social media. You will manage inquiries related to product usage order status returns and complaints while providing personalized recommendations that align with individual skincare and beauty needs. Your ability to empathize communicate clearly and act decisively ensures a seamless customer experience directly contributing to brand reputation and long-term growth. This position thrives on attention to detail product knowledge and a passion for cosmetics and customer satisfaction.

Responsibilities:

Respond promptly and professionally to customer inquiries via phone email live chat and social media platforms.
Provide accurate and personalized product recommendations based on customer needs skin types and preferences.
Process orders track shipments and resolve delivery issues with efficiency and care.
Manage returns exchanges and refunds in accordance with company policy and customer satisfaction goals.
Troubleshoot product-related concerns including adverse reactions or usage issues and escalate when necessary.
Maintain detailed and accurate records of all customer interactions in the CRM system.
Collaborate with marketing and product teams to share customer feedback and trends.
Stay up to date with new product launches ingredient innovations and industry trends.
Uphold brand values by delivering consistent empathetic and solution-oriented service.
Contribute to continuous improvement of customer service processes and training materials.

Requirements

Requirements:

High school diploma or equivalent; associates or bachelors degree in Business Marketing or a related field is a plus.
1 years of experience in customer service preferably in retail e-commerce or beauty/consumer goods.
Strong knowledge of cosmetics skincare and beauty products including ingredients and application techniques.
Excellent verbal and written communication skills with a professional empathetic tone.
Proficiency in CRM software Microsoft Office and customer service platforms (e.g. Zendesk Salesforce).
Ability to multitask manage high-volume inquiries and maintain composure under pressure.
Detail-oriented with strong problem-solving and conflict-resolution skills.
Flexible availability including evenings and weekends to support global customers.
Passion for beauty wellness and enhancing customer experiences

Benefits

We offer a competitive salary and benefits package including health insurance and retirement plans. You will have opportunities for professional growth and development within a supportive company culture. Remote work options are available along with access to learning resources to enhance your skills.

This is a remote position. Summary: As a Customer Service Representative in the cosmetics industry you will serve as the primary point of contact for customers delivering exceptional service that reflects the brands commitment to beauty inclusivity and excellence. This role is critical in shap...

This is a remote position.

Summary:

Responsibilities:

Respond promptly and professionally to customer inquiries via phone email live chat and social media platforms.
Provide accurate and personalized product recommendations based on customer needs skin types and preferences.
Process orders track shipments and resolve delivery issues with efficiency and care.
Manage returns exchanges and refunds in accordance with company policy and customer satisfaction goals.
Troubleshoot product-related concerns including adverse reactions or usage issues and escalate when necessary.
Maintain detailed and accurate records of all customer interactions in the CRM system.
Collaborate with marketing and product teams to share customer feedback and trends.
Stay up to date with new product launches ingredient innovations and industry trends.
Uphold brand values by delivering consistent empathetic and solution-oriented service.
Contribute to continuous improvement of customer service processes and training materials.

Requirements

Requirements:

High school diploma or equivalent; associates or bachelors degree in Business Marketing or a related field is a plus.
1 years of experience in customer service preferably in retail e-commerce or beauty/consumer goods.
Strong knowledge of cosmetics skincare and beauty products including ingredients and application techniques.
Excellent verbal and written communication skills with a professional empathetic tone.
Proficiency in CRM software Microsoft Office and customer service platforms (e.g. Zendesk Salesforce).
Ability to multitask manage high-volume inquiries and maintain composure under pressure.
Detail-oriented with strong problem-solving and conflict-resolution skills.
Flexible availability including evenings and weekends to support global customers.
Passion for beauty wellness and enhancing customer experiences