Operations Specialist

Were hiring an Operations Specialist to join our Leadership Center team in downtown Columbia. This role is perfect for someone who delivers standout customer service navigates technology with confidence and brings the kind of organization and time-management that anticipates needs and tackles challenges with calm resourcefulness. As a team member in a cross-functional environmentincluding Product Program Retail and Customer Careyoull support a wide range of activities with professionalism accuracy and a solutions-oriented mindset.

Reporting to the Sr. Director Product Program & Retail this position is based at our Cathy Novinger Girl Scout Leadership Center in Columbia. If you thrive in a fast-paced collaborative culture and enjoy work that strengthens both team operations and community impact this role offers a meaningful place to contribute and grow.

A successful candidate excels at balancing service systems and solutions youll apply your operational strengths to...

Support three key operational areasProduct Program Retail and Customer Careensuring a seamless experience for guests volunteers caregivers and the public.

• Retail Responsibilities:

Supports the Girlz Gear Shop by monitoring and stocking inventory promoting merchandise and processing payments and donations with accuracy. Maintains a clean welcoming entrance area with professional displays and up-to-date materials. Leads mobile shops and Camp Trading Post events contributing to sales goals and providing excellent customer service. Requires a flexible schedule including some early/late hours and scheduled Saturdays during peak needs.

• Customer Care Responsibilities:

Supports a high-volume Customer Care team by handling phone in-person and online inquiries; managing case assignments; and ensuring accurate data entry. Oversees event and program transactions including registrations cancellations transfers and refunds for trainings programs and camp. Processes payments and deposits from volunteers memberships donors and grants with accuracy and timeliness including occasional bank deposits.

• Product Program Responsibilities:

As a team member contributes to Product Program operations including leading the seasonal cookie cupboard coordinating logistics maintaining accurate inventory and supporting troop distribution. Assists with financial tracking and reconciliation resolving discrepancies and gathering documentation as needed. Plays an active role in the Product Program team by helping field inquiries updating Salesforce cases and supporting customer service needs.

What you bring to contribute immediately to the organization and team

• High School Diploma or GED required; associate or bachelors degree preferred.
• At least five years of administrative project or program support experience; bilingual Spanish a plus.
• Proficient in Microsoft Office and database systems; Salesforce experience preferred.
• Excellent interpersonal skills and ability to work effectively with diverse groups.
• Highly detail-oriented with strong math skills and consistent accuracy.
• Exceptional organizational and time-management abilities.
• Demonstrates optimism empathy integrity and polished communication across phone email and in-person.
• Strong listening skills with the ability to assess needs and respond appropriately.
• Flexible schedule that includes some early/late hours and scheduled Saturdays during peak seasons.
• Active membership in the Girl Scout organization is required and may be obtained upon hire upholding the values of the Girl Scout Promise and Law.
• Must have reliable transportation possess a valid South Carolina drivers license maintain personal auto insurance meeting the council insurance companys requirement for coverage and submit to a background check.

In a collaborative inclusive environment GSSC-MM offers you

• Professional growth through cross-functional collaboration mentoring opportunities and meaningful contributions that strengthen council membership and volunteer engagement.
• This hybrid role combines regular in-office hours with remote flexibility (upon completing the first 90-day onboarding program).
• Must travel throughout the Upstate and surrounding areas occasionally for Council meetings and be available for a variety of evening and/or weekend events as part of the positions responsibilities.
• An engaging workplace culture rooted in purpose connection and creativitywhere your ideas are valued and your impact is felt.
• A comprehensive benefits package includes flexible healthcare options with shared premiums accruing vacation time paid time off between Christmas and New Years 401k and a variety of team-building activities that make work both rewarding and fun.
• A detailed job description with competencies will be provided during the interview process or upon request.

Girl Scouts of South Carolina Mountains to Midlands is an Equal Opportunity Employer. Applicants requiring reasonable accommodation to apply for or interview for an open position should contact Human Resources at . Requests will be handled confidentially and in accordance with applicable laws.