Strategy & Operations Contractor (DashPass S&O – Operations Specialist) 28838

We are looking for an Operations Specialist to support a rapidly growing subscription business focused on delivering exceptional value to loyal customers.

This team is responsible for building and launching new subscriber benefits that enhance the overall experience and improve retention. They operate with a strong focus on experimentation performance analysis and continuous iteration ensuring that programs evolve to maximize value for subscribers.

As part of this team you will help research new ideas execute experiments and ensure subscriber experiences run smoothly at scale.

The Operations Specialist Benefits role is centered on execution and operational excellence. You will support the launch and management of subscriber benefits help run experiments and analyze results to inform improvements.

On a typical day you may:

• Set up in-app experiences using internal tools

• Analyze experiment performance to derive insights

• Troubleshoot operational issues

• Support the rollout of new subscriber benefits

This role is ideal for someone who is highly detail-oriented curious and eager to learn new systems and tools. You will work cross-functionally with teams across Strategy & Operations Product and Analytics to ensure programs are executed accurately and efficiently.

Execute

• Launch and manage subscriber benefit experiments and programs using internal tools and systems.

Operate

• Monitor program performance and ensure smooth execution by resolving operational issues.

Experiment

• Support the setup tracking and analysis of experiments aimed at improving the subscriber experience.

Analyze

• Use internal dashboards and tools to monitor key metrics and identify trends or opportunities.

Improve

• Identify and implement operational improvements to enhance scalability and efficiency.

Learn

• Develop expertise in internal tools and systems and apply them to new initiatives and use cases.

• 1 years of experience in operations analytics customer experience or a similar execution-focused role (or equivalent hands-on experience).

• Ability to quickly learn and adapt to new systems tools and processes.

• Strong analytical mindset with comfort using data to evaluate performance and inform decisions.

• High attention to detail and organizational skills with the ability to manage multiple tasks effectively.

• Demonstrated ability to execute reliably and efficiently with a bias toward action.

• Comfortable working in a fast-paced evolving environment.

• Strong problem-solving skills and willingness to challenge existing processes.

• We are leaders Leadership is embraced at every level and everyone is empowered to make an impact.

• We are operators We take action and build solutions that shape the future of our business and industry.

• We are learners Continuous learning and improvement are core to how we grow and succeed.

• We are one team Collaboration and shared goals drive meaningful outcomes and long-term success.