Tour Desk Agent
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge as our new Tour Desk Agent. As aTour DeskAgent with Fairmont Jasper Park Lodge you have the opportunity to provide a welcome experience like no other.
What you will be doing:
Reporting to the Front Office Manager responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional friendly and engaging service
- Follow Front Office policies procedures and service standards
- Welcoming tour guests making necessary welcome arrangements.
- Dealing with mass check in and check outs for tour groups
- Acting as a liason between Tours and other departments within the hotel
- Liaise with tour directors creating and maintaining a positive relationship between the hotel and tour guests
- Ensure all rooming lists are entered in a timely manner and tour room assignments are reviewed prior to the tour arrival
- Maintaining the tour email inbox responding promptly and professionally to all inquiries
- Promptly and pleasantly handle phone calls and guest messages
- Process and balance postings for each shift
- Maintain Company issued float and balance for each shift
- Ensure that the Tour Desk is appropriately supplied and stocked at all times
- Following all safety and sanitation policies
- Adhere to the hotels vehicle handling and safety policies while driving hotel and guest vehicles
- Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
- Other duties as assigned
Qualifications :
Your experience and skills include:
- Previous related experience in the Hospitality Industry an asset
- Valid Drivers License
- Customer service experience required
- Computer literate in Microsoft Window applications required
- Professional telephone etiquette and excellent organizational written and verbal communication skills
- Strong interpersonal and problem-solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
- Ability to focus attention on guest needs remaining calm and courteous at all times
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Additional Information :
Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks including complimentary upgrades extended stays discounted stays across Fairmont & Raffles properties special dining and wellness discounts and added luxuries to enhance your experience. We believe in taking care of our team ensuring that your hard work is rewarded with exceptional benefits. In addition
- Starting rate of pay: $21.91/hour
- Subsidized staff accommodation assistance provided
- One complimentary meal per shift in our staff cafeteria
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff Lake Louise & Whistler (subject to availability)
- Comprehensive wellness platform for employee mental health and wellbeing support
- Discounts while using our resorts Food & Beverage Outlets
- Automatically added to our resorts Colleague Lifestyle Program which includes access to staff activities and events
- Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5000 properties with Accor
About the Application Process: At Fairmont we want to bring out your highest potential. Shortly after applying you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
Apply Today: Whether youre just launching your career or looking for a new adventure we invite you to visit to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!
Want to learn more about this opportunity View the complete job description by clicking this link: Tour Desk
We encourage you to let us know if you require any accommodations through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
