Administrative Agent

Be the Spark! Join our dynamic Employment & Community Team where every day is different and you will always be engaged with meaningful work!

The Administrative Agent provides front-line administrative and customer service support to ensure the smooth operation of programs and services. The role supports coordinated service delivery through accurate data management reporting and effective communication with participants and stakeholders. It contributes to day-to-day operational efficiency by managing inquiries and assisting with administrative and financial processes.

In this role you will:

• Manage inbound telephone inquiries and walk-in traffic in a professional and timely manner.
• Provide information and referral services to meet customer needs including responding to inquiries about YMCA programs and local community services.
• Complete extensive data entry in Ministry and YMCA databases ensuring accuracy and data integrity.
• Maintain complete files and effective data management systems to support day-to-day program operations.
• Maintain accurate activity records and participant information and compile regular statistical reports for the program association and funders.
• Coordinate outbound telephone services by liaising with employers and participants gathering information tracking outcomes and maximizing service opportunities with each call.
• Assist with administrative procedures including mailing filing preparing month-end journal vouchers and typing correspondence as required.
• Perform bank deposits and reconcile petty cash in accordance with established financial procedures.
• Conduct monthly financial reconciliation to ensure accuracy and compliance.
• Perform other duties as assigned.

What you need to succeed:

• Commitment to the YMCAs Mission Vision and Values.
• Focus on the health safety and wellbeing of all children youth and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services.
• YMCA Competencies: Accountable Relationship-Builder Improvement-Oriented Team Player & Leader Equity and Wellbeing Promoter.

You bring:

• Completion of a Community College Diploma preferred coupled with a minimum of two years of related experience or equivalent experience.
• Must have advanced computer skills with Microsoft Office including Word Excel PowerPoint and Outlook.
• Oral and written communication skills in both English and French are an asset.
• Organized and detail-oriented with familiarity with professional office systems and procedures.
• Excellent communication and customer service skills.
• Well-developed interpersonal and relationship-building skills with the ability to establish rapport and communicate effectively with members staff and volunteers along with strong written communication skills.
• Ability to work efficiently both independently and as part of a team.
• Motivated positive individual who enjoys the challenge of a fast-paced environment.
• Flexibility regarding assigned schedules including evenings and weekends.
• Access to a motor vehicle is an asset as there is some travel between sites.
• Commitment to diversity equity inclusion and building a sense of belonging.

Why work for the YMCA

The YMCA of Greater Toronto is a charity that ignites the potential in people helping them grow lead and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. See what you can expect from the YMCA here.

Joining the Y means contributing to over 170 years of providing opportunities for people to shine through programs and services such as health and fitness licensed child care camps employment and immigrant services education and training and services for youth families and seniors. Learn more in our strategic plan Greater Together which outlines how we are focused on building communities where people feel healthier and more connected to their neighbours.

The YMCA of Greater Toronto is committed to Diversity Equity Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team. As an equal opportunity employer we invite applications from all qualified candidates including racialized people/people of colour Indigenous Peoples disabled people/people with disabilities and members of 2SLGBTQIA communities.

If we can make the recruitment process more accessible for you please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection job offers are contingent on the successful completion of a Police Records Check. Within the first four months and every three years thereafter a Vulnerable Police Records Check is required. Learn more about these checks here.

The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest however due to the volume of applications we receive we can only contact candidates who are selected for an interview.

Check out the next steps in our recruitment process and see what others are saying about working at the YMCA.

Required Experience:

Unclear Seniority