Recovery & Support Payment Processor

Geelong - Australia

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Recovery and Support Payment Processor

$75954.00 per annum 12% superannuation
Full time fixed term position (until 30/06/2026)
Wadawurrung/Geelong based role (hybrid working model 3 days a week in office)

About the opportunity

The Claims and Recovery Support (CaRS) division has been created within WorkSafe to focus on supporting the recovery and return to work of injured workers. CaRS is transforming how we provide support and service to injured workers to improve the outcomes they achieve. As part of this we are helping shape and execute on key strategic priorities for RTW Victoria through pilots innovation and key strategic programs of work.

The Recovery & Support Payments Processor is a member of the Claims Support team within the CaRS Division. The Recovery & Support Payments Processor is responsible for ensuring that workers being supported by the WorkSafe Claims and Recovery Support Division are supported towards the best prospects of health and functional recovery through the timely payment of entitlements to compensation and medical expense payments using a team-based approach with Recovery and Support Coordinators Advisors Officers and Administrators.

This position offers the opportunity to work on new and evolving pieces of work along with the chance to gain exposure to and develop your skills with new systems.

Key accountabilities:

Processing appropriate and timely payments in relation to active claims that includes medical and other provider invoices injured Worker reimbursements weekly compensation index certificates and documents.
Proactively identifying the need for additional information to process entitlements and seek the appropriate source to obtain necessary information.
Providing the team with the current status of claims on matters including payments approvals and schedules.
Identifying and escalating complex issues relating to legislation and policy to relevant team members.
Accountable for creating and capturing accurate and complete records of the business activities related to this position in accordance with approved policy and procedures. This is applicable to both hardcopy and electronic information including email.

Please ensure you review the Position Description here for additional information on accountabilities for this role.

About you

You will have extensive experience with invoice payments processing ideally with a background in claims processing. Your strengths include your communication and organisational skills along with a person-centred approach to your work.

In addition you will approachable and have a strong ability to work autonomously whilst working within faced paced high volume environments.

Skills and experience:

Previous experience specifically processing payments in relation to workers compensation claims in Victoria.
Understanding of the Victorian workers compensation scheme legislation and policies.
Excellent communication and interpersonal skills.
High attention to detail with the ability to prioritise tasks.
Ability to work with different IT applications.

Qualifications

Working knowledge of insurance and medical terminology is desired
Ability to use WorkSafes Tempus Novus and ACCtion systems is desired

Working with us

At WorkSafe our goal is for every employee to feel connected safe and valued within their team for teams to feel appreciated in the workplace and for WorkSafe to be respected in the community.

We believe that a diverse workforce is essential for delivering the best outcomes for the Victorian community.

We strongly encourage applications from all individuals including First Nations people people with disabilities those from diverse cultural and linguistic backgrounds and individuals of all sexualities and genders.

Whats next

Applications close 11:00pm Monday 9th February 2026. Click the link to apply and join us in making a difference to Victorian lives.

Screening and interviews may take place prior to the application closing date so please submit your application as soon as possible.

Only applications submitted via the WorkSafe Careers website will be considered.

Preferred candidates will be required to satisfactorily complete a Nationally Coordinated Criminal History Check and/or other checks as required for the position as part of the recruitment process.

Eligibility for ongoing employment with WorkSafe Victoria requires Australian or New Zealand citizenship or permanent residency.

Due to the volume of applications received individualised feedback will only be provided to candidates who progress to interview stage.

To ensure a fair and open recruitment process we request that you complete all parts of the process without using AI tools. We want to understand your professional skills experience and capabilities independent of an AI view.

For further enquiries please contact Talent Acquisition Specialist David Heaney via email

Recovery and Support Payment Processor$75954.00 per annum 12% superannuationFull time fixed term position (until 30/06/2026)Wadawurrung/Geelong based role (hybrid working model 3 days a week in office)About the opportunityThe Claims and Recovery Support (CaRS) division has been created within Work...