People Experience Advisor (HR)

At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.

Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.

About The Team And The Role

At eBay the People Team is responsible for all aspects of the candidate and employee experience across eBay driving business performance recruiting learning and development compensation benefits people experience shared services and people tools and technologies. We also oversee the continuing evolution of the companys culture!

The People Experience team is the face for managers and employees across the company acting as experts in APAC people-related jurisdictional knowledge. We support almost 2000 employees across 10 countries on processes and queries related to the employee lifecycle!

This role will be primarily aligned to support our India based employees on site in Bengaluru.

For secondary support this role may be asked to support broader eBay APAC or EMEA HR related inquiries.

What You Will Accomplish

• Serve as a first point of contact for employees people leaders and centers of expertise responding to and resolving HR-related inquiries via Live Chat and the Case Management System in line with agreed Service Level Agreements (SLAs).

• Provide timely accurate and consistent advice on HR policies procedures and people practices across multiple EMEA jurisdictions.

• Maintain and update data to ensure accurate employee records in Workday including employee files reporting and compliance requirements.

• Support the full employee lifecycle including onboarding contract changes compensation updates benefits administration leaves of absence transfers and offboarding.

• Deliver end-to-end onboarding support ensuring candidates clearly understand the onboarding process and receive timely communication and employment documentation in accordance with defined SLAs.

• Stay informed on changes in employment legislation and internal policies to ensure advice and processes remain compliant.

• Coach and mentor people leaders by providing guidance on employment policies HR processes and guidelines.

• Build strong collaborative relationships with key collaborators including Operations Managers PBPs Legal and external vendors to deliver an effective efficient and professional end to end HR service.

• Find opportunities for process optimization automation and standardization within People Experience operations.

• Participate and/or lead projects and initiatives aimed at improving operational efficiency and service delivery.

• Actively promote and support cultural programs and initiatives that foster engagement and help build and sustain a positive workplace culture.

Skills & Competencies

• Minimum of 4 years experience in a HR Advisor or similar role in India

• Strong practical knowledge of HR best practice policies and procedures with a foundational understanding of employment legislation

• Bachelors degree in Human Resources or equivalent experience

• Experience working with HRIS systems (Workday experience strongly preferred)

• Customer Centricity: Approachable personable energetic with the highest standard of integrity and a growth mindset. Accessible and open to team members always willing to listen assist and support with an overall customer-centric approach to HR service delivery.

• Problem Solving: Attention to detail and a pragmatic approach to problem solving.

• Coaching & Mentoring: A passion for helping people by coaching mentoring and supporting the business units.

• Ownership: A sound sense of ownership and responsibility with a proven record of working on your own initiative.

• Communication & Collaborator Management: Strong communication and collaborator management skills.

• Organization & Drive: Organized innovative and results-driven with the ability to manage multiple assignments in a dynamic fast-paced environment and deliver to deadlines.

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