Loyalty Programme Executive #GRIT
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
At Singtel webelieve in the strength of a vibrant diverse and inclusive workforce where backgrounds perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair performance-based work culture that is diverse inclusive and collaborative.
Be a Part of Something BIG!
This is your chance to breathe new life into Singtels SME loyalty programme and help build loyalty experiences that celebrate every customers journey. Youll gain real responsibility work with exciting partners like UOB and yuu Rewards and get exposure to AIpowered personalisation initiatives that are shaping the future of loyalty. If youre ready to bring fresh ideas and make a real impact this is the place to start.
- Revitalise and grow Singtels established SME loyalty programme Taste of Red by introducing new engagement strategies customer journeys and loyalty mechanics.
- Bring fresh ideas and a new perspective to make SME loyalty more relevant and exciting for Singtel customers.
- Help grow the milestone recognition programme planning and executing special recognitions that celebrate customer loyalty and deepen engagement.
- Collaborate with key partners like UOB and yuu Rewards to launch joint campaigns integrate loyalty benefits and create unique experiences for Singtel customers.
- Be part of Singtels AI-driven transformation by contributing to personalisation initiatives that connect the loyalty programme to the central decisioning engine and deliver smarter more relevant experiences.
- See your ideas come to life and make a real impact on how Singtel customers experience loyalty and engagement.
- Learn how to grow and revitalise an existing loyalty programme gaining hands-on experience in loyalty strategy customer journey design and engagement mechanics
- Cultivate skills in customer loyalty data-driven personalisation and partnership management including exposure to AIenabled decisioning and nextbestoffer/nextbestaction thinking.
Make an Impact by
SME Loyalty Programme Growth
- Leadthe evolution of Taste of Red by designing engagement strategies customer journeys and loyalty mechanics that foster long-term relationships with SME customers.
- Bringfresh ideas and perspectives to make the programme more relevant and exciting for SME customers.
Milestone Recognition Expansion
- Help grow and implement milestone recognition programmes that celebrate customer loyalty and reinforce long-term engagement.
- Communicate and celebrate milestone recognition to drive engagement and retention.
AIEnabled Personalisation and Decisioning
- Work with the various teams to support the rollout of AIdriven personalisation connecting the SME and consumer loyalty programmes to Singtels central decisioning engine.
- Help translate customer insights and data signals into meaningful personalised journeys offers and milestone moments within the app and other channels.
- Contribute ideas on how AI and automation can enhance milestone recognition and ongoing loyalty engagement
Partnership Collaboration
- Work closely with partners like UOB and yuu Rewards to co-create campaigns integrate loyalty benefits and deliver unique loyalty experiences for Singtel customers.
- Support joint marketing initiatives and operational coordination with partner teams.
Cross-Functional Execution
- Collaborate with internal teams including marketing digital and CRM to deliver seamless connected loyalty experiences for both SMEs and consumers.
- Track and report on loyalty metrics such as retention engagement and customer satisfaction to continuously improve the programme.
Skills for Success
- Fresh graduates from University or Polytechnic with a passion for business marketing or digital experiences.
- Eager to learn take initiative and bring new ideas to an established programme.
- Comfortable with data digital tools and teamwork and excited to grow both SME loyalty and milestone recognition and AIdriven personalisation for Singtel customers.
Are you ready to say hello to BIG Possibilities
Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
The Singtel Group, Asia's leading communications group provides a diverse range of services including fixed, mobile, data, internet, TV, infocomms technology (ICT) and digital solutions.
