Junior HR & People Operations Officer (AO-13734)

This is a remote position.

ABOUT ACCESS OFFSHORING:

We specialise in providing Australian businesses with experience and qualified professionals based in the Philippines. Not only does our team of recruiters have extensive experience in sourcing and recruiting offshore talent we also help Australian businesses implement best practice when it comes to building an offshore team.

JOB SUMMARY:

The Junior HR & People Operations Officer supports the delivery of smooth responsive and well-organised HR services across Access Offshoring. This role is ideal for a graduate or early-career HR professional who is eager to build strong foundations in people operations employee experience and HR administration within a fast-growing offshore recruitment company.

The role is highly operational and people-facing acting as a first point of contact for employee enquiries supporting onboarding and IT coordination administering leave and HR processes and helping drive employee engagement initiatives.

During a maternity leave period this role will temporarily manage end-to-end onboarding (including IT coordination). As the team evolves the role will remain a core support function within HR growing in scope and responsibility over time.

KEY RESPONSIBILITIES:

1. Employee Enquiries & Ticketing System

• Own and manage the HR ticketing system for all employee enquiries
  

• Act as the first point of contact for HR-related questions (leave policies onboarding systems general HR support)
  

• Triage respond to or escalate enquiries to the appropriate HR team member
  

• Ensure timely responses and positive employee experience
  

• Identify recurring issues and flag trends or improvement opportunities to HR leadership
  

2. HR Administration & Leave Management

• Support day-to-day HR administration across the employee lifecycle
  

• Process and track employee leave requests in line with policy
  

• Maintain accurate employee records files and HR systems
  

• Assist with preparation of contracts HR letters and documentation
  

• Support payroll-related inputs as required (leave data starters leavers)
  

• Ensure HR data is accurate organised and up to date
  

3. Onboarding & IT Coordination (Primary During Maternity Leave)

• Coordinate end-to-end onboarding for new hires across the business
  

• Manage onboarding schedules documentation and checklists
  

• Coordinate with IT and internal teams for:
  

• System access
  

• Equipment deployment
  

• Account setup and permissions
  

• Track IT asset allocation and return (laptops equipment system access)
  

• Ensure new starters feel welcomed informed and supported
  

• Monitor onboarding completion and follow up on outstanding items
  

• When the team member on maternity leave returns onboarding responsibilities will transition back with this role continuing to support onboarding coordination and IT tracking.
  

4. IT Deployment & Tracking Support

• Assist with coordination of IT setup for new hires
  

• Maintain tracking of IT assets access and handovers
  

• Support offboarding coordination from an IT perspective when required
  

• Liaise with IT or vendors to ensure issues are resolved promptly
  

• Help ensure compliance and accountability around systems and equipment
  

5. Employee Engagement & Culture Support

• Support employee engagement initiatives across the organisation
  

• Assist with planning and coordination of:
  

• Company town halls
  

• Team events and engagement activities
  

• Internal campaigns and celebrations
  

• Send employee surveys and pulse checks
  

• Track responses and support follow-up actions
  

• Stay connected to team sentiment through internal chat channels and communications
  

• Help reinforce a positive inclusive and connected culture
  

6. Communication & Coordination

• Communicate clearly and professionally with employees at all levels
  

• Support internal HR communications and updates
  

• Coordinate with internal teams to support people-related processes
  

• Build trusted relationships with employees as a supportive HR contact
  

7. Learning Development & Continuous Improvement

• Develop practical HR experience across people operations and engagement
  

• Support improvement of HR processes templates and documentation
  

• Assist with HR projects as the business grows
  

• Learn and grow into more responsibility as Access Offshoring scales
  

Requirements

• Degree or qualification in Human Resources Psychology Business or related field
  

• Strong written and verbal communication skills
  

• High attention to detail and organisation
  

• Confidence interacting with employees and handling enquiries
  

• Ability to manage multiple tasks and priorities
  

• Professional discreet and trustworthy when handling sensitive information
  

• Internship or junior experience in HR or administration
  

• Exposure to HR systems or ticketing systems
  

• Interest in employee engagement and culture
  

• Experience in a fast-paced or service-based environment
  

• Approachable friendly and service-oriented
  

• Eager to learn and develop a career in HR
  

• Proactive and reliable
  

• Comfortable asking questions and seeking clarity
  

• Strong follow-through and accountability
  

• Aligned with Access Offshorings people-first values
  

Benefits

• Australian clients and Australian hours (giving you great experience and an early finish!)
  
• Work from Home Allowance
  
• HMO for you AND a dependent
  
• 20 Days Annual Leave and 5 Days Sick Leave
  
• Government Statutory Benefits
  
• 13th Month Pay
  
• Computer Equipment
  
• Opportunities for growth
  
• And of course a competitive salary