Relationship Officers (Locality Success Agent)

Credit Direct Finance Company Limited

Job Location:

Lagos - Nigeria

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Relationship Management and Engagement:

Build and maintain relationships with association leaders and key members to foster trust and engagement.
Resolve challenges and complaints from associations to ensure strong partnerships.
Efficiently responded to qualified and tracked inbound leads and requests ensuring timely follow-up and high conversion rates.
Act as the primary liaison between the company and associations addressing inquiries concerns and needs effectively.

Team Supervision and Training:

Manage a team of Association Ambassadors providing them with necessary support and resources.
Conduct periodic training and informational sessions for both Association Ambassadors and association members.
Facilitate smooth onboarding experiences for association members ensuring they understand product offerings usage and benefits.
Guide and support Ambassadors in promoting the companys financial inclusion products to association members.

Collaboration and Coordination:

Collaborate with the Business Development Lead on onboarding associations.
Develop and execute local sales strategies aimed at increasing the conversion of association members into active customers.
Work with the marketing team to design and implement locality-specific promotional campaigns.

Performance Tracking and Reporting:

Track and report on sales conversion rates gather feedback from association members and monitor other relevant KPIs for reporting to the State Customer Success Agent (and the Head of the Financial Inclusion Unit when necessary.

Bachelors degree in Business Administration Marketing and Sales Finance Accounting or a related field.
Minimum of 3 years of experience in a related field within the financial services industry.

What to Expect in the Hiring Process:

A preliminary phone call with the recruiter
Technical interview
Assessment
Interview with Senior members of the team
Cultural and Behavioural Fit Interview with a member of the Executive team.

Required Experience:

Unclear Seniority

Relationship Management and Engagement:Build and maintain relationships with association leaders and key members to foster trust and engagement.Resolve challenges and complaints from associations to ensure strong partnerships.Efficiently responded to qualified and tracked inbound leads and requests ...