Business Relationship Officer, Value Added Services

DUTIES AND RESPONSIBILITIES:

Partner & Relationship Management

• Develop and maintain strong business relationships with VAS partners aggregators and service providers.
• Act as the primary liaison between the company and VAS partners to ensure effective collaboration and issue resolution.
• Negotiate partnership terms pricing and revenue-sharing agreements in alignment with business goals.
• Monitor partner performance to ensure adherence to SLAs regulatory compliance and service quality standards.

VAS Operations & Performance

• Oversee daily operations and performance of all VAS offerings including airtime recharge data bundles TV subscriptions bill payments gift cards and other digital services.
• Track analyze and report VAS transaction volumes revenues and trends to identify growth opportunities.
• Coordinate with technology and product teams to ensure smooth service integration platform stability and minimal downtime.
• Implement initiatives to improve service delivery transaction success rates and customer satisfaction.

Business Development & Growth

• Identify and onboard new VAS partners and products that align with the companys strategic objectives.
• Support marketing initiatives and promotional campaigns to drive user adoption and engagement with VAS products.
• Conduct competitive analysis to ensure the company remains innovative and market-leading in VAS offerings.
• Work closely with finance to ensure timely reconciliation and settlement with partners.

Reporting & Analysis

• Generate periodic performance reports and dashboards on VAS revenue partner activity and market trends.
• Provide actionable insights and recommendations for optimizing existing partnerships and launching new VAS initiatives.

KEY PERFORMANCE INDICATORS

• As agreed from time to time based on business exigencies.

KEY COMPETENCY REQUIREMENTS

Knowledge/Experience:

• Strong understanding of prepaid services airtime/data systems bill payments and subscription-based models.
• Excellent coordination communication and relationship management skills.
• Data-driven mindset with proficiency in Excel dashboards and reporting tools.
• Comfortable working in a fast-paced tech-driven environment with multiple external vendors.

Preferred Attributes:

• Experience working with telco aggregators digital service resellers or Microtransaction platforms.
• Ability to identify and drive improvements in process automation and product efficiency.
• Customer-centric mindset with attention to detail and issue resolution.
• Familiarity with APIs and integrations for digital services (not mandatory but advantageous).

Skill/Competencies:

• Strong interpersonal skills.

• Excellent written/oral communication skills.

• Strong analytical skills.

• Organizational skills.

• Confident negotiator and ability to close the right type of business deals at the highest level.

JOB REQUIREMENTS

Education:

Bachelors degree in Business Administration Marketing Economics Computer Science or related field.

Experience:

Minimum 5 to 7 years of experienceinVAS digital payments fintech or telecoms industry with proven experience managing partnerships or NYSC experience.