Business Relationship Officer, General Merchandise
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
DUTIES AND RESPONSIBILITIES:
Merchant Relationship Management
- Build and maintain strong relationships with general merchandise vendors (electronics fashion home & living etc.).
- Serve as the primary point of contact for assigned merchants ensuring satisfaction and continuous engagement.
- Negotiate and manage merchant agreements commission rates and promotional partnerships.
- Provide ongoing business support addressing merchant concerns and ensuring adherence to platform policies.
Category Growth & Performance
- Develop and implement category strategies to grow sales improve assortment and increase market share.
- Monitor and analyze vendor performance metrics (sales conversion rates return rates etc.) and take corrective actions when necessary.
- Identify and onboard new strategic merchants to strengthen the platforms general merchandise offering.
- Collaborate with marketing and analytics teams to design campaigns that drive visibility and conversion
Operational Excellence
- Ensure high-quality product listings accurate pricing and consistent availability across the platform.
- Coordinate with internal operations logistics and customer service teams to ensure smooth orderfulfillment.
- Track inventory levels and coordinate restocking with vendors.
- Manage escalation of vendor-related issues to ensure timely resolution.
Business Intelligence & Reporting
- Prepare periodic reports on category performance vendor sales and growth opportunities.
- Monitor industry trends competitor activities and consumer behavior to inform strategic decisions.
- Provide insights to guide product sourcing pricing strategies and promotional plans.
KEY PERFORMANCE INDICATORS
- As agreed from time to time based on business exigencies.
JOB REQUIREMENTS
Education:
Bachelors degree in Business Administration Marketing Economics or a related field.
Experience:
Minimum 5 7 years of relevant experience in e-commerce retail or vendor relationship management (preferably in a digital marketplace).Post NYSC experience.
Required Experience:
Unclear Seniority
Key Skills
- Academics
- Customer Service
- Bid
- Infection Control
- Arabic Cuisine
About Company
UP® otherwise known as Unified Payments or Unified Payment Services Limited is a group of companies with services including Financial Technology, Banking, Payment Scheme, Digital Commerce, Value Added Service, Payment Solutions, Software Solutions, etc. The UP® Group comprises (i) UP® ... View more
