Business Relationship Officer, Other Financial Institutions

DUTIES AND RESPONSIBILITIES:

Partnership & Relationship Management

• Develop and maintain productive business relationships with key decision-makers in other financial institutions (OFIs).
• Serve as the primary point of contact for partner institutions ensuring timely communication and issue resolution.
• Identify partnership opportunities that align with the companys financial inclusion and revenue growth objectives.
• Negotiate and manage partnership agreements SLAs and commercial terms.
• Conduct periodic performance reviews with partners to assess service quality transaction performance and growth potential.

Business Development & Growth

• Drive adoption of the companys payment and fintech solutions across partner OFIs.
• Collaborate with internal product technology and operations teams to onboard new partners and deploy services efficiently.
• Identify and execute initiatives that enhance transaction volumes float balances and cross-platform activities.
• Support product innovation and joint solutions targeted at the OFI segment.

Operational & Risk Management

• Monitor and ensure partner compliance with regulatory requirements internal policies and operational standards.
• Resolve operational challenges in collaboration with internal support teams.
• Track and reconcile financial transactions settlements and partner accounts as required.
• Maintain accurate and updated partner records in CRM or internal systems.

Performance Monitoring & Reporting

• Analyze partner performance metrics and prepare periodic business and performance reports.
• Provide insights on market trends competitor activities and emerging opportunities in the OFI space.
• Support management decision-making through data-driven reporting and recommendations.

KEY PERFORMANCE INDICATORS

• As agreed from time to time based on business exigencies.

KEY COMPETENCY REQUIREMENTS

Knowledge/Experience:

• Understanding of the regulatory landscape and operational models of non-bank financial institutions in Nigeria.
• Strong interpersonal communication and analytical skills.
• Proficiency in Microsoft Office tools (Excel Word PowerPoint); familiarity with CRM platforms is an advantage.
• Ability to manage multiple accounts prioritize tasks and deliver on performance targets.

Preferred Attributes:

• Experience in a fintech MFB finance house or B2B payment service provider.
• Familiarity with digital channels such as APIs wallets and agency banking platforms.
• Strong customer orientation with a problem-solving mindset.
• Ability to work both independently and collaboratively in a structured environment.

Skill/Competencies:

1. Excellent written/oral communication skills.
2. Strong analytical skills.
3. Organizational skills.
4. Strong interpersonal skills.
5. Confident negotiator and ability to close the right type of business deals at the highest level.

JOB REQUIREMENTS

Education:

Bachelors degree in Finance Economics Business Administration Banking or a related field.

Experience:

Minimum 5 - 7 years of relevant experience in relationship management partnership development or business development within the financial services or fintech sectorwithin the OFI segment. Post NYSC experience.