Communications Manager

Communications Manager

Location

Manchester (Old Trafford) Hybrid

Role Purpose

PHMG is entering a defining growth chapter.Now thatwereemployee-ownedyourenot just doing the workyourehelping build what comes next.Werecertified a Great Place to Work andweregrowing beyond our audio heritage into a broader suite of client communication tools.Big milestones are coming thisyearand we areshaping a new era of communication at PHMG.

As our Communications Manager you will own and elevate the channels content and tools that connect our 700 colleagues worldwide.Youllwork closely with the Head of Internal Communications to build a cohesive narrative support business transformation and ensure every employee understands our goalsvaluesand progress.You will also manage twoCommunicationsExecutives ensuring content campaigns and events are delivered to a consistently high standard.

Responsibilities

Channel ownership and digital employee experience

• Own and continuously improve PHMGs internal communication channels includingemail bulletins MS Teams town halls and a stronger video content ecosystem that colleagues genuinely want to watch. This includes formats such as leadership fireplace chats quick updates colleague spotlights behind the scenes moments and campaign and launch content ensuring communications are clearconsistentand genuinely useful.

• Development of our digital employee experience approach including governance templates channelstrategyand clear posting standards.

• Establish and manage editorial calendars and channel rhythms so the right messages reach the right audiences at the right time.

• Build communication journeys that support business transformation helping colleagues understand PHMGs expansion and what it means for our teamsclientsand future growth.

Content creation and storytelling

• Craft high impact content across articles scripts leadership messages toolkits FAQspresentationsand campaigns.

• Translate business updates into clear meaningful narratives that build confidencemomentumand connection especially during fast-moving change.

• Champion stories that reinforce culture celebrate progress and build pride in our employee-owned model.

Employee ownership communications and engagement

• Develop and deliver communications that strengthen understanding of employee ownership the Employee Ownership Trust (EOT) and how colleagues can get involved.

• Partner with senior stakeholders to land ownership-related updates with transparencyclarityand credibility.

• Embed employee ownership messaging into key moments and milestones across the year ensuring it feels relevantrealand lived.

Strategic business partnering and change communications

• Act as a trusted communications partner to key functions including Sales Client Services People IT and Leadership aligning messaging and shaping plans.

• Lead internal communications for change programmes technologyrolloutsand transformation projects building plans that drive adoption and reduce ambiguity.

• Coach stakeholders on channel choice tonesequencingand the reason behind the message so communications feel joined up and audience-first.

Internal events strategyplanningand delivery

• Lead the end-to-end planning and delivery of internal events including town halls cultural moments engagementcampaignsand celebrations.

• Own run of show planning speaker preparation scripts communications plans contentcaptureand post-event follow up.

• Ensure events help colleagues feel informed included and connected to the bigger direction particularly during a year of major business moments and announcements.

Datainsightand continuous improvement

• Define and track KPIs including reach engagementsentimentand time to action then turn insight into improvements.

• Build a practical measurement rhythm focused on what is working what is not and what we should evolve next.

Leadership and team management

• Line manage and develop the Internal Communications team setting directionstandardsand prioritieswith support from the Head of Communications.

• Create a supportive high-performing team culture with clear goals feedbackloopsand strong collaboration.

Skills and Experience

• Proven experience as an Communications Manager in employee engagement and/or change communications.

• Strong channel management experience including enterprise social intranet or employee platforms chat platforms email events and video content.

• Excellent writing and editing skills able to simplify complexity without losing meaning.

• Strong stakeholder management able to influence challenge constructively and bring people with you.

• Experience managing internal events and campaigns end-to-end.

• Line management experience or clear readiness to step into it.

• Desirable: experience communicating ownership models culture programmes CSR initiatives or transformation narratives.

Key Attributes

• Strategic and pragmatic sees the long-term story and executes brilliantly day-to-day.

• Clearcalmand credible in moments of change.

• Naturally curious asks the questions that unlock clarity.

• Inclusive communicatorwrites and plans for diverse audiences across regionsrolesand seniority.

• High standards collaborative feedback-friendly and outcome-focused.

What you can expect

As an employee-owned business you will have a genuine stake in the future we are building together. You will join at a moment of real momentum with the opportunity to make your mark during a transformational year. You willbenefitfrom hybrid flexibility that balances collaboration in the office with focused time to do your best work. You will be part of a culture that values craft clarity collaboration and people who take ownership.

Required Experience:

Manager