Computer Support Specialists 25450

Albany, GA - USA

Hourly Salary: $ 27 - 27

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Description

Shifts: Mon - Fri between the hours of 8:00 am and 5:30 pm. Total of 40 hours weekly; overtime availability is rare. NYS Holiday work may be required.

Work Schedule: The candidate is expected to begin work initially on-site to ensure all training requirements are completed. Once the team members confidence in the job and overall reliability is confirmed candidates can apply for a schedule that includes at least 50% on-site work.

If remote work is approved equipment will be provided. Candidate will have to provide their own internet connection and phone. Remote work will need to be performed from an approved alternate work location. Candidates may be required to report to the SFS office location on scheduled telecommuting workdays depending on business operational needs.

Knowledge Skills & Abilities:

Experience with ServiceNow or other ticket or case management software is a plus

Strong MS Windows MS Outlook and MS Office knowledge particularly in MS Excel and MS Word

Knowledge of basic accounting principles

Excellent communication skills

Works well with others

Reliable and trustworthy

Ability to multi-task and set priorities

MS SharePoint knowledge is desirable

Ability to write non-technical correspondence communicate in writing.

Ability to run SQL scripts or queries is a plus

Preferred Level of Education:

High School graduate with some college; computer science related degree is preferred.

Basic Duties (training is provided on-site):

1st Level Support for Help Desk and Security Incidents

Answer calls and e-mail messages as they come into the Statewide Financial System (SFS) Help Desk

Accurately document all issues and requests during the initial call

Analyze user issues and questions. Leverage system knowledge and use knowledge base resources to pinpoint resolution and answers for users.

Establish and maintain a working knowledge of the Statewide Financial Systems navigation procedures and processing requirements

- Support users in the use of the system including but not limited to navigation access and reports.

If required route issues and requests to appropriate second line of support

Coordinate schedule with Help Desk supervisor to ensure coverage during established business hours.

Learn to use Help Desk core tools and software to assist users when needed and obtain a base knowledge in the core products supported by the Help Desk

Participate in appropriate training workgroups and agency meetings.

We provide equal employment opportunity for all applicants and employees regardless of race color sex gender identity gender expression religion age national origin citizenship disability medical condition family care status marital status domestic partner status sexual orientation genetic information military/veteran status or any other protected basis.

Required Experience:

Job DescriptionShifts: Mon - Fri between the hours of 8:00 am and 5:30 pm. Total of 40 hours weekly; overtime availability is rare. NYS Holiday work may be required.Work Schedule: The candidate is expected to begin work initially on-site to ensure all training requirements are completed. Once the te...