Computer Support Associate I Infrastructure

Urbandale, IA - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Description:

Computer Support AssociateProvides basic day-to-day operational support for a computing environment (computer center unit computing a community of users et c.) following established procedures in order to contribute to the smooth running of that environment. Support activities require some technical background while being strongly administrative in nature. Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: --management of onsite desktop hardware software troubleshooting printer hardware management and smart hands support for the server / network teams. Proves support for conference rooms asset lifecycle management and computer deployments for unit standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers replacing printer toner disposing of outdated assets and resolving trouble tickets from ServiceNow queues. Documents recording and/or distributing information. Has some breadth depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center following KB articles for problem resolution and following unit specific processes. Responsible for effective e-mail communications and ability to create and maintain basic documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates exterior ship orders --inventory maintenance or other service records--handling standard facilities administration requests Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures. Maintains equipment supplies data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance ordering supplies monitoring inventory updating data records and interacting with suppliers. Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers performing trouble shooting by following KB article to resolve end user tickets.

Enable Skills-Based Hiring No

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Additional Details

Managers Requested Bill Rate : (No Value)
Does the position allow for the worker to be virtual/remote : No
Critical Position : No
If a Glider Assessment is Required enter the assessment ID : N/A
Position Title : Infrastructure Engineer
Specific Position Requirements : $36 bill rate1st shift (roughly 7:30 - 4; flexible).Must be able to lift 25-30 lbs to move equipment around.**Visa sponsorship is not available now or in the near future for this position**Top Must Haves:1. Focus on break fix for hardware/software and ensuring customer satisfaction2. Working and collaborating in a team environment to solve problems and work on projects3. Good communication and ability/desire to learnManager is open to recent gradsEducation Preferred: no but relevant experience isYears of Experience Required: 1 year min40 hours/week. Onsite positionRole SummaryProvides on-site field services support for end-user computing and workplace technology. This role delivers deskside walk-up and smart-hands support for a defined user community by executing standardized processes supporting collaboration spaces and maintaining reliable technology ResponsibilitiesProvide on-site deskside support for laptops desktops peripherals operating systems and approved smart-hands support for infrastructure network server and A/V teams following documented conference rooms and collaboration spaces including displays cameras microphones and MTR computer deployments and refreshes including imaging configuration setup and user asset lifecycle activities including receiving tagging inventory updates redeployment and secure printers and peripherals including basic troubleshooting toner replacement and vendor incidents and requests from ServiceNow queues using documented knowledge articles and unit & Documentation DutiesExecute standard repeatable processes that are stable and document work outcomes and follow-up actions in ServiceNow and asset management basic records such as asset data inventory logs process documentation and customer clearly and professionally with users peers and partner Resolution & EscalationIdentify issues with supported environments or issues using pre-established solutions where issues outside defined procedures with clear documentation and Skills & KnowledgeWorking knowledge of desktop and laptop hardware peripherals and operating to follow KB articles and documented procedures to troubleshoot with enterprise support tools (e.g. ServiceNow asset systems).Strong customer service organization and communication skills.

Description: Computer Support AssociateProvides basic day-to-day operational support for a computing environment (computer center unit computing a community of users et c.) following established procedures in order to contribute to the smooth running of that environment. Support activities requir...

Description:

Enable Skills-Based Hiring No

Additional Details

Managers Requested Bill Rate : (No Value)
Does the position allow for the worker to be virtual/remote : No
Critical Position : No
If a Glider Assessment is Required enter the assessment ID : N/A
Position Title : Infrastructure Engineer
Specific Position Requirements : $36 bill rate1st shift (roughly 7:30 - 4; flexible).Must be able to lift 25-30 lbs to move equipment around.**Visa sponsorship is not available now or in the near future for this position**Top Must Haves:1. Focus on break fix for hardware/software and ensuring customer satisfaction2. Working and collaborating in a team environment to solve problems and work on projects3. Good communication and ability/desire to learnManager is open to recent gradsEducation Preferred: no but relevant experience isYears of Experience Required: 1 year min40 hours/week. Onsite positionRole SummaryProvides on-site field services support for end-user computing and workplace technology. This role delivers deskside walk-up and smart-hands support for a defined user community by executing standardized processes supporting collaboration spaces and maintaining reliable technology ResponsibilitiesProvide on-site deskside support for laptops desktops peripherals operating systems and approved smart-hands support for infrastructure network server and A/V teams following documented conference rooms and collaboration spaces including displays cameras microphones and MTR computer deployments and refreshes including imaging configuration setup and user asset lifecycle activities including receiving tagging inventory updates redeployment and secure printers and peripherals including basic troubleshooting toner replacement and vendor incidents and requests from ServiceNow queues using documented knowledge articles and unit & Documentation DutiesExecute standard repeatable processes that are stable and document work outcomes and follow-up actions in ServiceNow and asset management basic records such as asset data inventory logs process documentation and customer clearly and professionally with users peers and partner Resolution & EscalationIdentify issues with supported environments or issues using pre-established solutions where issues outside defined procedures with clear documentation and Skills & KnowledgeWorking knowledge of desktop and laptop hardware peripherals and operating to follow KB articles and documented procedures to troubleshoot with enterprise support tools (e.g. ServiceNow asset systems).Strong customer service organization and communication skills.