Desktop Support IV

Blue Ribbon Global Technologies

Job Location:

Madison, OH - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Candidates MUST be WI residents or willing to relocate to WI at their own expense prior to starting. This position can work 100% remotely (within the state of WI).

Job Description

Under the general guidance of the IT Operations Manager this position is responsible for growing and

operating the Information Technology Service Management (ITSM) program at Wisconsin Department

of Financial Institutions (DFI). This position serves as an expert resource and relies on extensive

experience and judgment to plan and accomplish goals.

Essential duties include providing expert level technical assistance in support and preparation of desktop
supported applications and hardware. Requires extensive knowledge of and experience with desktop
technology including but not limited to desktop operating systems desktop applications desktop
hardware laptop systems desktop printer support Android devices iOS devices other supported
wireless devices and peripherals.
This title receives escalated level support issues from help desk.
This position will also be responsible for configuring and administering the ITSM tool leading ITSM
improvement initiatives coaching and training junior technical support staff and IT personnel
maintaining a high degree of professionalism including during interactions with executive leadership
creating and implementing IT policies procedures standards and guidelines.
The position is expected to be familiar with a wide variety of IT concepts practices and technologies. This position may lead and direct the work of others.
This position is responsible for providing in-person support to DFI staff at the

Top 3-4 Required skills (10 or more years of experience):

Ability to diagnose patch and deploy desktop systems and other IT hardware such as mobile
devices and printers.
Effective and professional communication and interpersonal skills when dealing with a variety of
customers including executives.
Ability to identify lead and implement ITSM improvement initiatives based on ITIL and industry
best practices.
Highly self-motivated with the ability to effectively prioritize and execute tasks with strong
attention to detail.

Top 2-3 Nice to Have skills:

ITIL 4 Foundation certification or similar
CompTIA A certification of similar
PMP certification or similar

Required Skills :

Basic Qualification :

Additional Skills :

This is a high PRIORITY requisition. This is a PROACTIVE requisition

Background Check : No

Drug Screen : No

N/A

Stipend :false

Candidates MUST be WI residents or willing to relocate to WI at their own expense prior to starting. This position can work 100% remotely (within the state of WI).Job DescriptionUnder the general guidance of the IT Operations Manager this position is responsible for growing andoperating the Informat...