IT Desktop Support

North Canton, OH - USA

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: IT Desktop Support
Client: ATM Machine Manufacturing Company
Duration: 6 Months
Location: North Canton OH 44720
Shift: 1st Shift 8:00 AM to 5:00 PM

Role Overview
Provide Level 1 & Level 2 technical support for corporate users
Support desktops mobile devices and office IT hardware
Manage IT tickets and maintain IT asset records
Assist global IT teams with onsite troubleshooting and support

Responsibilities
Provide PC and mobile device support for corporate users
Handle walk-in and remote IT support requests
Manage IT tickets and ensure service level agreements are met
Support printers workstations and collaboration room equipment
Maintain IT asset inventory using asset management systems
Provide white-glove support to senior leadership
Assist global IT teams with hands-on troubleshooting
Maintain IT documentation and participate in IT projects

Must Have
Minimum 3 years of IT desktop support experience
Strong knowledge of Windows OS installation and troubleshooting
Experience supporting Microsoft 365 (Outlook Teams Word Excel)
Knowledge of Active Directory and enterprise IT environments
Experience working with IT ticketing systems
Strong communication and problem-solving skills

Nice to Have
Experience supporting multi-vendor hardware and software environments
Experience working in complex IT project environments
Experience interacting with senior leadership or executives
Strong interpersonal and organizational skills
Proactive mindset with a sense of urgency

#ZR

Job Title: IT Desktop Support Client: ATM Machine Manufacturing Company Duration: 6 Months Location: North Canton OH 44720 Shift: 1st Shift 8:00 AM to 5:00 PM Role Overview Provide Level 1 & Level 2 technical support for corporate users Support desktops mobile devices and office IT ha...