Inbound officer

Chennai - India

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Inbound Officer - Chennai

Job Role:

Answer inbound calls and assist customers with their Queries/Request/Complains.

Raise Request & Complaints on behalf of the customer in the CRM tool.

Generate leads and educate customers about new products & their benefits.

Maintain and adhere to compliance guidelines

Capture problem indicators highlight and suggest improvement

Adherence to the monthly Score card parameters including Quality Efficiency and Accuracy

Maintain adequate knowledge levels on products processes and systems used

Ensure sales target are met

Skills Required:

o Excellent verbal communication skills

o Ability to comprehend capture as well as interpret basic customer information

o Strong customer service focus

o Knowledge of Banking / Credit cards preferred

Work Timings: Shifts (Starting 6.30 am) Open to work in shifts / rotational offs (For Female shift window will be 6:30 am to 8:30 pm between any 9 hours rotational shift) and rotational week off any one day in a week.

Languages Required: English Hindi (compulsory).

Candidate residing with in (30 kms from Karapakkam).

Academic Criteria: Candidates must have achieved First Class in all landmark academic milestones 10th 12th and Graduation.

Inbound Officer - ChennaiJob Role: Answer inbound calls and assist customers with their Queries/Request/Complains. Raise Request & Complaints on behalf of the customer in the CRM tool. Generate leads and educate customers about new products & their benefits. Maintain and adhere to compliance guideli...