IT Assistant
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
The IT Assistant will support the day-to-day IT operations across all KOFISI centres in Kenya. The role
focuses on ensuring reliable network connectivity secure systems well-functioning AV and phone systems
effective access control and accurate asset management across all locations. This is a hands-on multi-site
role requiring strong technical skills attention to detail and the ability to respond quickly to operational
issues in a fast-paced co-working and hospitality environment.
Key Responsibilities
Network & Infrastructure Management
Network & Infrastructure Management
- Assist in managing wired and wireless networks across all KOFISI centres
- Support configuration monitoring and troubleshooting of network equipment (routers switches access
points)
- Monitor network performance uptime and connectivity issues and escalate where necessary
- Assist with ISP coordination link testing and failover support
Network & Centre Security
- Support implementation and monitoring of network security controls (firewalls VLANs access restrictions)
- Assist in securing IT infrastructure and ensuring compliance with internal IT security standards
- Identify and report potential security risks across centres
AV Systems Support
- Support installation configuration and troubleshooting of AV systems in meeting rooms boardrooms
training rooms and event spaces
- Assist users with Airtame HDMI connections conferencing platforms (Zoom Teams Google Meet)
microphones speakers and cameras
- Ensure AV equipment is functional and ready before meetings and events
Phone & Communication Systems
- Support IP phone and VoIP systems including desk phones extensions and provisioning
- Assist with setup troubleshooting and basic administration of phone systems across centres
Access Control Systems
- Assist in managing access control systems including cards readers doors and permissions
- Support staff onboarding and offboarding by updating access rights
- Troubleshoot access control faults and coordinate repairs
Asset Management
- Maintain accurate IT asset records including laptops phones printers AV equipment and network devices
- Assist with asset tagging tracking audits and lifecycle management
- Support procurement deployment and decommissioning of IT equipment
User Support & Operations
- Provide first-level IT support to staff members and clients across centres
- Provide first-level IT support to staff members and clients across centres
- Respond to IT support requests and incidents in a timely and professional manner
- Assist with IT setups for new offices events and centre expansions
- Document common issues procedures and quick-use guides
Requirements
Minimum Requirements
- Degree in Information Technology Computer Science or a related field
- At least 2 years hands-on experience in IT support network support or a similar role
- Practical experience supporting networks (LAN Wi-Fi IP addressing) AV systems access control and IP
phone systems
- Strong troubleshooting and problem-solving skills
- Ability to support multiple sites and work in a hands-on operational environment
Added Advantage
- CCNA certification or progress toward CCNA
- Cybersecurity and/or networking courses or certifications
- Experience with UniFi or similar enterprise networking platforms
- Experience working in multi-site co-working hospitality or corporate environments
Company Industry
IT Services and IT Consulting
Key Skills
- Computer Hardware
- Network Management
- Active Directory
- LAN
- Firmware
- Computer Networking
- POS
- Windows
- Software Troubleshooting
- Operating Systems
- Micros POS
- Analytics
