Network & IT Infrastructure Officer

The Network & IT Infrastructure Officer is responsible for the design stability security and performance of Digital Divide Data Kenyas network infrastructure within a high-availability BPO environment.

This role requires a technically strong hands-on networking professional capable of maintaining production-grade uptime standards. The successful candidate will take ownership of LAN/WAN environments ISP redundancy firewall configuration and real-time incident response while also supporting critical day-to-day IT operations across the business.

This is not a policy or coordination role. It is an operationally accountable technical position.

Key responsibilities:

A. Network Infrastructure Management (Primary Responsibility)

• Configure administer and maintain Cisco-based network infrastructure (routers switches firewalls).
• Design and manage VLAN segmentation trunking and routing protocols (OSPF preferred).
• Ensure network redundancy and ISP failover mechanisms suitable for 24/7 BPO operations.
• Monitor network health bandwidth utilization latency and packet loss.
• Conduct proactive performance tuning to prevent service degradation.
• Maintain accurate and current network topology diagrams and IP addressing documentation.
• Manage structured cabling standards and rack organization.

B. Network Security & Risk Management

• Configure and manage firewall rules ACLs and network access controls.
• Monitor logs for suspicious activity and mitigate security risks.
• Support implementation of endpoint security and patch management protocols.
• Participate in disaster recovery planning and periodic failover testing.
• Ensure compliance with client security requirements and applicable data protection regulations.

C. BPO Production Support

• Provide Tier 2 technical support for network-related escalations.
• Support VoIP and call center telephony infrastructure.
• Maintain stable connectivity across production floors and support teams.
• Manage Active Directory user provisioning and related infrastructure tasks.
• Ensure printers biometric devices and other production-critical systems are fully operational.
• Coordinate with ISPs and external vendors during outages or escalations.

D. Monitoring Reporting & Continuous Improvement

• Utilize network monitoring tools (e.g. PRTG SolarWinds Zabbix or equivalent).
• Generate monthly network uptime and performance reports.
• Conduct root cause analysis following incidents and implement corrective actions.
• Recommend infrastructure improvements aligned with growth and scalability plans.

Qualifications :

• Cisco Certified Network Associate (CCNA) Mandatory
• Diploma or Degree in Information Technology Computer Science or related field
• Minimum 35 years of hands-on networking experience
• Demonstrated experience managing Cisco network environments
• Experience supporting medium to large-scale endpoint environments (150 users preferred)
• Prior experience in a BPO call center or high-availability environment is highly desirable

Additional Information :

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientationage marital status or disability status. If interested kindly submit your application on or before 10/03/2026

Remote Work :

No

Employment Type :

Full-time