Project Manager, EOC & OIRT Tampa, FL

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Who are we

Equinix is the worlds digital infrastructure company shortening the path to connectivity to enable the innovations that enrich our work life and planet.

A place where bold ideas are welcomed human connection is valued and everyone has the opportunity to shape their future.
A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and work across teams influence key decisions and help shape the path forward. Youll find belonging purpose and a team that welcomes youbecause when you feel valued youre empowered to do your best work.
Job Summary

The Project Manager for the Equinix Operations Center (EOC) and Operations Information Request Team (OIRT) leads and coordinates strategic enterprise-wide projects that enhance efficiency transparency and quality in both customer support and incident management. This role is pivotal in driving automation self-service and continuous improvement initiatives using Lean Six Sigma methodologies and ensuring successful execution of transformation programs. The Project Manager serves as a key liaison among cross-functional teams champions organizational change management and delivers measurable business outcomes aligned with organizational goals.

Responsibilities

Strategic & Enterprise Alignment

Ensure all projects support EOC/OIRTs strategic roadmap and global organizational objectives

Drive alignment between project outcomes and key performance indicators (KPIs) for operational excellence at the enterprise level

Lead post-project reviews to capture lessons learned and drive continuous improvement integrating Lean Six Sigma principles

Project & Program Management

Develop and manage project plans using agile and Lean Six Sigma methodologies ensuring alignment with timelines and deliverables

Implement and manage transformation initiatives to enhance incident outcomes customer experience and workforce efficiency across the enterprise

Organizational Change Management & Stakeholder Engagement

Develop and execute organizational change management plans to support adoption of new processes and technologies at scale

Serve as the primary liaison between EOC/OIRT IT and other cross-functional teams operating at an enterprise-wide level

Facilitate stakeholder workshops (e.g. Kaizen events) and feedback sessions to ensure buy-in and address concerns leveraging Lean Six Sigma tools

Communicate effectively with stakeholders keeping them informed of project progress and addressing any concerns

Resource & Capacity Management

Assess team capacity and allocate resources to ensure timely delivery of critical enterprise-wide initiatives

Identify skill gaps and coordinate with leadership to address training or hiring needs including Lean Six Sigma capabilities

Monitor team wellbeing and proactively address workload imbalances

Risk & Issue Management

Establish and maintain a comprehensive risk register for all EOC/OIRT projects

Lead regular risk review meetings and escalate critical issues to senior leadership as needed

Automation Data and Technology Enablement

Champion the adoption of automation tools and platforms (e.g. ServiceNow ITIL frameworks) to standardize processes and drive enterprise-wide efficiency

Collaborate with IT and data teams to implement dashboards and analytics for real-time project tracking and performance measurement

Evaluate and recommend new technologies to enhance operational efficiency across the organization

Compliance Quality and Continuous Improvement

Ensure all projects comply with internal policies industry standards and regulatory requirements

Implement quality assurance processes and conduct regular audits of project deliverables

Foster a culture of continuous improvement through regular process reviews feedback loops and Lean Six Sigma initiatives

Leadership & Team Development

Mentor and develop project team members fostering a high-performance collaborative and innovative culture

Lead by example in promoting accountability and enterprise-wide engagement

Recognize and celebrate team achievements to boost morale and engagement

Additional Qualifications/Responsibilities
Qualifications

Minimum Qualifications

Bachelors degree (4-year college degree) required

Minimum of 5 years of experience in project management with a proven track record of managing and driving agile and Lean Six Sigma projects and teams

Strong project management skills including the ability to prioritize tasks and work cross-functionally with multiple teams and stakeholders at an enterprise level while ensuring accountability

Experience with ITIL data center operations and familiarity with Equinix processes and policies is highly desirable

Excellent communication and technical presentation skills

Detail-oriented with the ability to multitask in a fast-moving environment with shifting priorities and changing requirements.

Preferred Qualifications

PMP PRINCE2 Lean Six Sigma (Green Belt or higher) or equivalent project management certification

ITIL Foundation or higher certification

Experience managing projects related to customer support incident management automation and process improvement

Knowledge of business continuity practices and experience with ServiceNow or similar ITSM platforms

Demonstrated success managing projects in a 24x7 mission-critical environment

The targeted pay range for this position in the following location is / locations are:


United States - Dallas Infomart Office DAI : 90000 - 136000 USD / Annual

United States - Tampa Office TAO : 90000 - 136000 USD / Annual


Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role level and pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills experience and relevant education and/or training.


The targeted pay range listed reflects the base pay only and does not include bonus equity or benefits. Employees are eligible for bonus and equity may be offered depending on the position.