Order Management Specialist Customer Service

At Veolia we EMEA Customer Care Team - as part of Global Supply Chain Operations manage the
customer portfolio throughout the entire order life cycle. We are a diverse and truly multicultural team
of ca. 50 colleagues. We serve a wide range of customers from industries like food and beverages
power pharma and life science municipalities to oil refineries. Our teams are daily in touch with
Sales Material Planning Sourcing Pricing Finance and Distribution Departments to ensure providing
high standards of service level to our end customers. We aim to focus on continuous improvement
and increased service level throughout working on initiatives enabling customer service to do more
value-added activities for the business and our customer base.
As an order management specialist you are responsible for the wing to wing management of the
order starting from order entry working with the plant/production for scheduling the order and with the
customer to eliminate possible roadblocks until the order is delivered. The focus of your role will be
timely and accurately entering the orders and proactively communicating with customers and the
stakeholders. You will also be responsible for customer queries both in written and over phone.

Qualifications :

Required education and experience
Essential
Advanced level of the language of the supported region and English skills
Accuracy and attention to details
Time management and allocation of priorities
Effective and professional verbal and written communication both with internal and external
customers
Customer service attitude with ownership on any kind of queries
Logical thinking analytical mindset
Team Player
Good IT skills including Excel and Google Workspace
Desired Characteristics
University or college degree
Proficient IT skills including Excel and Outlook
Solid SAP knowledge and experience as a user
experience
Good problem-solving capability
Experience in customer service / order management
Additional relevant foreign language knowledge
Process improvement and project management mindset
Tasks and responsibilities
Order management
Processing orders
Managing order related issues to enable delivery to customers on time in full
Handling special queries urgencies with continuous professional communication with our existing
customers and stakeholders
Account Management
Handling queries to meet customer expectations
Gatekeeper to ensure customer data is correct in our system by engaging the relevant
departments to update ERP

Additional Information :

As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.

Remote Work :

No

Employment Type :

Full-time