Global Engagement Manager, Field & Partner Enablement

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Overview

The Global Engagement Manager is a key member of the Field & Partner Enablement organization responsible for developing and executing the quarterly global enablement strategy that supports the Presales (Solutions Consulting) organization and drives pipeline-generationfocused enablement programs to the field including campaigns programs and prospecting initiatives that contribute to pipeline creation.

As a strategic advisor and engagement lead the Global Engagement Manager partners with stakeholders across Presales PMM Campaigns RevOps and regional leadership teams to align business needs shape enablement priorities and ensure execution consistency across regions. The role serves as the connective tissue between the field global programs and the broader enablement ecosystem.

Key Responsibilities

Strategic Enablement Planning

• Develop and own the quarterly enablement strategy for Presales and field-facing pipeline-generation initiatives (campaign readiness demand acceleration motions opportunity creation programs) applying critical thinking and creative problem-solving to define priorities test assumptions and leverage AI-enabled tools to deliver improved outcomes.

• Partner with senior Presales leaders to identify performance gaps field needs and new opportunities for enablement impact demonstrating a growth mindset by continuously learning from data field feedback and AI-supported analysis to surface insights at scale.

• Provide strategic advisory guidance to stakeholders grounded in data field insights and GTM priorities with the ability to think differently experiment confidently with new approaches and use AI thoughtfully to evaluate options and improve decision quality.

• Translate insights into clear prioritized enablement plans that align with global strategy and regional execution needs using creativity and AI where appropriate to synthesize inputs explore alternative scenarios and accelerate planning without sacrificing rigor.

Program Alignment & Execution

• Ensure existing enablement programs are regionally aligned and relevant to presales workflows.

• Collaborate with enablement content teams to ensure the field receives the right programs (not creating content).

• Coordinate timing delivery and communication of global enablement initiatives to ensure strong regional adoption and readiness.

• Drive enablement programs to the field centered on Pipeline Generation initiatives (e.g. campaigns).

• Drive execution excellence by monitoring participation engagement and field readiness metrics.

• Use AI-enabled tools to improve efficiency and clarity in enablement communications and to support tailoring of messaging for different field audiences in partnership with content owners.

Performance Insights & Optimization

• Serve as a trusted advisor to Presales leadership and to the GTM partners responsible for pipeline-generation strategy.

• Build strong cross-functional partnerships across Product Marketing Campaigns RevOps and Regional Leadership to ensure alignment on messaging priorities and execution.

• Partner with Operations and RevOps teams to report enablement impact on pipeline creation conversion rates and presales effectiveness.

• Act as the enablement liaison who represents the voice of the field and ensures that stakeholder needs are reflected in enablement priorities.

• Provide thought leadership on presales and pipeline-aligned enablement needs engaging proactively with stakeholders to anticipate gaps before they impact performance.

• Consolidate performance insights into actionable recommendations for leadership.

• Leverage AI-supported analysis where appropriate to identify trends and insights from performance data and qualitative field feedback.

Stakeholder Engagement & Communication

• Use data to identify knowledge skills and process gaps that inform future enablement strategy.

• Present synthesized insights and recommendations to stakeholders showing clear connection between enablement execution and business outcomes.

• Continuously evaluate program and campaign effectiveness and propose improvements.

• Demonstrate effective use of AI tools to support clear concise and executive-ready communication.

Qualifications

• 69 years of experience in enablement GTM operations or presales/demand generation program management.

• Proven success developing and executing strategic enablement or business planning initiatives across global teams.

• Strong stakeholder management executive communication and cross-functional collaboration skills.

• Data-driven mindset with the ability to translate insights into strategic action.

• Familiarity with CRM and enablement platforms (Salesforce Seismic Clari SalesLoft/Outreach).

• Bachelors degree or equivalent experience required.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidates experience qualifications skills and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical Dental and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

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About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

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