Deposit Operations Manager

Merchants Bank Winona has an opening for a Deposit Operations position oversees Deposit Operations functions ensuring the accuracy efficiency and compliance of the banks deposit services. Key areas of responsibility include electronic banking ACH origination overdraft/NSF processing deposit account maintenance and vault and ATM management. Will develop and maintain operational policies and procedures improving efficiency through automation and technology and ensuring strong internal controls. Provides daily oversight coaching and development for department staff and serves as back-up support. The position fosters a culture of accountability accuracy and service excellence while ensuring regulatory compliance and superior support to both internal and external customers.5 years of progressive experience in banking operations required with at least 3 years as a supervisor desired. A Bachelors degree in Finance Business Administration Accounting or related field preferred. Must have strong problem solving and analytical skills and the ability to identify and implement process improvements. Excellent communication skills and proven ability to lead a team Bank offers competitive wages and benefits for our full-time employees including health dental life disability and vision insurance; flexible spending accounts 401(k) and ESOP retirement plans; bonus plan; paid time off; tuition reimbursement; and a variety of voluntary supplemental insurance on Apply Now or apply in personat Merchants Bank Winona (102 E 3rdStreet). Questions can be emailed to Bank is an Equal Opportunity Employer of women minorities protected veterans and individuals with Responsibilities:Operational Oversight and LeadershipManage and oversee the daily functions of the Deposit Operations department including ACH processing NSF/overdraft handling account maintenance debit card servicing Reg E claims and vault and mentor staff ensuring proper coverage workflow balance and continuous training and and monitor department goals performance standards and service-level as the escalation point for complex customer or operational issues collaborating with branch and business unit leaders for back-up coverage to team members as needed to maintain uninterrupted service and and Process ImprovementEvaluate existing systems processes and workflows to identify opportunities for streamlining automation and enhanced internal or participate in cross-departmental initiatives including new product rollouts system conversions and process redesign a proactive focus on operational efficiency risk mitigation and service closely with the Specialized Services Manager to ensure efficiency in workflow between the Risk and Quality ControlEnsure departmental operations comply with all applicable Federal and State laws regulations and internal regulatory reporting and manage responses to internal and external audit and examination and update deposit operations policies and procedures regularly to maintain compliance and transaction activity for accuracy and timeliness implementing quality control measures to minimize errors and Development and CommunicationProvide ongoing coaching feedback and performance evaluations for teamwork collaboration and open communication across employee development through training mentoring and continued education in compliance and product and Internal SupportServe as a subject matter expert for deposit operations and electronic banking systems providing guidance to branch personnel and internal business timely and effective resolution of complex customer inquiries and service a consistent high-quality customer experience aligned with the banks service ResponsibilitiesParticipate in testing implementation and maintenance of new systems or product accurate documentation records and procedural materials consistent with bank other duties or special projects as assigned to support departmental and organizational Skills and Experience:Education and Experience:Bachelors degree in Finance Business Administration Accounting or related field of 57 years of progressively responsible experience in deposit operations or banking operations including at least 3 years in a supervisory or managerial understanding of deposit products payment systems and applicable banking regulations (Reg E Reg CC Reg D BSA/AML NACHA).Experience with core banking platforms electronic funds transfer systems and treasury management Skills:Proficient in Microsoft Office Suite especially Excel and data analysis analytical reconciliation and problem-solving ability to identify and implement process organizational skills with the ability to manage multiple priorities and meet deadlines in a dynamic and Interpersonal Skills:Proven ability to lead develop and motivate high-performing written and verbal communication skills with the ability to interact effectively at all levels of the calm demeanor under pressure; capable of managing confidential and sensitive matters with Conditions & Physical Requirements:Office-based position with minimal physical demands; primarily computer and desk interaction with employees across departments and communication via telephone and email with internal and external periods of sitting at a desk and working on a lifting of files or office materials (up to 10 lbs).Ability to communicate effectively through verbal and written visual and mental fatigue may occur when resolving complex operational or system-related issues.