787 Operations Center Engineering Manager

Company:

Boeing Commercial Airplanes (BCA) Customer Support is seeking a 787 Operations Center Engineering Manager in Everett Washington to lead a team that supports customers on a 24x7 basis and operates on a variable shift and rotation this role you will be responsible for delivering in-service technical support fostering a safety culture supporting high quality deliverables advocating on behalf of operators with internal/external stakeholders ensuring optimal team performance and enhancing customer satisfaction.

You will lead and support a multi-skill team that analyzes airplane data and provides proactive solutions for the customer to keep their airplanes flying. This position entails supporting a team in the actual creation of the solutions by eliminating obstacles and facilitating collaboration across teams to engage a diverse pool of experts to best resolve technical and business issues. Understanding the operational impact of solutions provided by Boeing and connecting the Boeing team with the operators situational requirements.

This position will require some domestic and international air travel to integrate with Boeing team members customers suppliers and/or other organizations.

In the Boeing Operations Center our mission is to Create Lift and Earn Trust!

Position Responsibilities:

• Manage Engineers and Technical personnel in the 24x7 Operations Center that troubleshoot Systems (Avionics Electrical Mechanical) issues provide guidance and develop inspection and repairs for Operators and Airlines to resolve in-service issues and recover Airplane On Ground (AOG) events.
• Monitors high impact Emergent Issues for Operators and Customers and provides guidance to Mission Directors Systems Team Leads Team personnel and to Operators.
• Requires experience with engineering tools and processes for Boeing commercial airplane models. Develops and executes project and process plans implements policies and procedures and sets operational goals.
• Requires 787 Airplane knowledge and proficiency with Boeing maintenance documents: MyBoeingFleet 787 Toolbox Fault Isolation Manual (FIM) Airplane Maintenance Manual (AMM) Illustrated Parts Data (IPD) Fleet Team Digest (FTD) Service Bulletins (SB) Service Letters (SL) Maintenance Tips (MT) System Schematics.
• Works with functional and business unit management to acquire resources for projects and processes provides technical management of suppliers and leads process improvements.
• Interfaces directly with external Customers including airlines Maintenance & Repair Overhaul (MRO) stations Lessors etc. to clarify technical requirements and issues.
• Develops and maintains relationships and partnerships with domestic and international Customers stakeholders peers and partners.
• Provides oversight and approval of technical approaches products and processes related to in-service issues for Boeing Commercial Airplane owners/operators.
• Embodies the leadership expectations of How We Lead (Manages as a Coach Career Mentor and Engineering Business Leader).
• Manages develops and motivates employees.
• Coaches counsels mentors and provides developmental opportunities and job assignments to enhance employee performance and expand capabilities.
• Manages the teams shift schedule to ensure the team has the appropriate coverage to support operator questions and concerns 24x7 by 365
• This position consists of understanding the operational impact of solutions provided by Boeing and connecting the Boeing team with the operators situational requirements.
• Engages and empowers employees to make process improvements.
• Manages develops and motivates employees by modeling Boeing Values and Behaviors.

This position is expected to be 100% onsite. The selected candidate will be required to work on-site at one of the listed location options.

Basic Qualifications (Required Skills/Experience):

• Bachelor of Science degree from an accredited course of study in engineering engineering technology (includes manufacturing engineering technology) chemistry physics mathematics data science or computer science
• 10 years of experience in the aviation or commercial airline industry
• 5 years of engineering/technical experience working on commercial airplane programs or providing technical support to airplane owners/operators
• 3 years of experience working in a customer-facing role or organization
• 2 years of experience leading a technical team
• Experience leading cross-functional teams and managing complex projects from conception to completion
• Ability to work function and lead in high paced 24x7 by 365 operational environments
• Ability to travel up to 15% of the time domestically and/or internationally to integrate with Boeing team members customers suppliers and/or other organizations

Preferred Qualifications (Desired Skills/Experience):

• Understanding of Boeing 787 Airplane Systems
• 5 years of experience performing aircraft maintenance at an airline delivery center or flight test
• Proven ability to embrace change lead continuous improvement and treat safety and quality as top priorities
• Experience in customer support dealing with and solving airline operator technical questions and issues
• Experience and success leading complex technical projects across multiple functions/disciplines
• Understanding of design concepts & technologies and engineering processes
• Demonstrated ability in team building coaching and employee development to enhance team performance and engagement
• Proven ability to manage and empower teams in ambiguous environments
• Successful candidates for this job must satisfy the Companys Conflict of Interest (COI) assessment process.

Drug Free Workplace:
Boeingis a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana cocaine opioids amphetamines PCP and alcohol when criteria are met as outlined in our policies.

At Boeing we strive to deliver a Total Rewards package that will attract engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location date of hire and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications as well as market and business considerations.

Summary Pay Range: $160200 - $186900

Language Requirements:

Education:

Relocation:

Export Control Requirement:

Safety Sensitive:

Security Clearance:

Visa Sponsorship:

Contingent Upon Award Program

Shift:

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