Senior Digital Manager, Heart and Vascular Institute

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

GENERAL SUMMARY/ OVERVIEW STATEMENT:

The Senior Digital Manager is responsible for the technical and organizational aspects of the cardiovascular information systems including systems in the Cardiac Catheterization Lab Cardiac Electrophysiology Lab Echocardiography Lab and Nuclear Lab. Responsibilities include but are not limited to administrative duties maintenance of data reporting staff training personnel hiring disciplinary actions and the overall day to day operations of the Cardiovascular IT Service. This position functions as a liaison for end users and leaders within the Heart and Vascular Institute (HVI) and with other MGH departments partners and outside entities.

This role works collaboratively with HVI administration as well as nursing and physician leadership throughout the HVI to oversee the effective implementation and management of the clinical informatics infrastructure that supports the delivery of patient care. S/he will function as the team lead for cardiology application managers and developers. S/he is expected to effectively participate in team building staff member scheduling quality monitoring & quality improvement and staff recruitment feedback and professional development.

This position reports to the Director of Cardiology Informatics Administrative Director of Cardiology and the MGB Digital Clinical Lead to the HVI. The position will collaborate with and receive guidance from clinical and administrative leaders in the invasive and noninvasive procedural labs.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Leadership:
Work with senior leaders to establish and lead the IT priorities and goals for the HVI
Manage the day-to-day activities of a team of IT professionals. Focus on producing the teams deliverables on time and within budget
Attract retain and develop high quality staff. Establish and maintain a work environment conducive to high performance. Address the training and professional development needs of the staff
Plan coverage schedule for vacation and unscheduled absences.
Collaborate and communicate effectively with colleagues and other hospital personnel to facilitate daily operations as well as furthering the mission of the HVI and MGH
Provide coaching and evaluate performance of direct reports. Conduct annual evaluations and ensure competency and ongoing compliance with job requirements and standards. Develop and implement remediation and corrective action plans when needed
Promote and encourage a high-quality customer service experience for all customers internal and external
Provide input quotes and prioritization of projects for the annual capital budget
Attend and participate in departmental hospital and health system meetings

Business Process Management:
Process-flow Mapping - Mapping for primary business operations mode (Registration Ordering Scheduling Image Acquisition Image Viewing Diagnostic Reporting and Viewing Billing Management Reporting and Viewing)
Workflow Mapping - Role based mapping for primary business end-users (Administrative Technologists Providers)
Data Mapping - Mapping data within and between primary business systems/applications
Prepare reports on all aspects of informatics systems for managers and division administration as appropriate or directed.
Conduct ongoing analysis of all relevant informatics systems with goal of discussing/ mitigating/ remediating major issues.
Lead the effort to define and deploy standard operating procedures as it relates to the administration support and maintenance of: cardiovascular information systems including Cardiac Catheterization & Cardiac Electrophysiology Lab reporting databases PACS cardiac electrophysiology recording and mapping systems and cardiovascular hemodynamic measurement systems and all related subsystems; integration between applications; scheduled and unscheduled downtimes; communication with users; and disaster recovery.
Attend seminars and training sessions necessary to maintain appropriate level of professional competence.

Systems / Application Management:
Testing - End to end testing of process flows workflows and data flows. Develops maintains and executes quality control/validation test plans associated with system upgrades
Training - Educating and/or coaching colleagues and end-users on process flows workflows and data flows. Provides user training for applications.
Ensure the smooth running of the underlying architecture associated with the PACS & hemodynamics components e.g. application database web tablets interfaces integration storage subsystems and disaster recovery systems.
Participate in the monitoring maintaining upgrading and/or re-engineering of related interfaces.
Provide support in the event of technical issues or problems associated with PACS/hemodynamics and their subcomponents.
Monitor Service Requests generated for: cardiovascular information systems including Cardiac Catheterization & Cardiac Electrophysiology Lab reporting databases PACS cardiac electrophysiology recording and mapping systems and cardiovascular hemodynamic measurement systems and all related subsystems and hardware to ensure timely responses and closure of all tickets.
Perform other functions as required and/or assigned.

Project Management:
Ability to perform all support tasks.
Schedule project tasks and deliverables.
Manage project issues and risks.
Manage project stakeholder expectations.
Perform limited software development and analytics.

• Ability to carry out position with high degree of customer service communication teamwork and timeliness.

• Must be able to work effectively with diverse groups of people.

• Outstanding business process analytic skills.

• Excellent written and verbal communication skills.

• Familiarity with cardiovascular Information Systems in general and industry standards such as HL7 and DICOM communication.

• Strong technical and general IS skills including hardware software personal computers and networking.

• Skill and experience in IS project planning System Development Life-Cycle implementation and performance analysis.

• Ability to work well under pressure and on concurrent multidisciplinary projects.

• Proficiency in office automation systems i.e. Windows OS MS Office etc.

• PACS administration certification preferred.

• MS Visual studio development skill preferred.

• Bachelors Degree required

• Progressive experience in digital/IT positions within relevant IT discipline. 8-10 years required and Management/Leadership experience 3-5 years required

• Picture Archiving and Communication System (PACS) experience required.

• Experience with healthcare information systems and/or medical imaging operations desirable.

• SQL server and MS Access skills desirable.

5 direct reports

• Provide input quotes and prioritization of projects for the annual capital budget

• Able to work in a dynamic and fast paced quaternary healthcare environment.

• Participates in afterhours support rotation.

• Must be able to work weekends evening and overnight hours as necessary.

Hybrid

90 Blossom Street

40

Regular

Day (United States of America)

Pay Range

$117707.20 - $171204.80/Annual

Grade

8

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework