Navy Technical Support Specialist Secret Clearance Required

Dahlgren, VA - USA

Monthly Salary: Not Disclosed

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

cFocus Software seeks a Technical Support Specialist to join our program supporting the Department of Defense (DoD). This position is remote. This position requires the ability to obtain a Secret clearance.
Qualifications:

B.S. Computer Science Information Technology or a related field
2 years of DoD IT/Help Desk experience
Technical Proﬁciency:
- Computer networking concepts protocols and security methodologies
- System performance and availability monitoring
- Network access identity and access management (e.g. Public Key Infrastructure)
- Remote access technologies
- Systems administration concepts
- Common network tools (e.g. ping traceroute nslookup)
- Electronic device functionality (computers network components peripherals)
- Operating System command line execution (e.g. ipconﬁg netstat)
- Cloud computing service and deployment models (SaaS IaaS PaaS)
- Network protocols (TCP/IP DHCP DNS)
Security Awareness:
- Cybersecurity principles threats and vulnerabilities
- National and international cybersecurity laws regulations and ethics
- Organizational IT user security policies (e.g. account management access control)
- Data security standards (PII PCI PHI)
- Information classiﬁcation compromise procedures and incident management processes
Support and Service Delivery:
- Risk management processes (assessment and mitigation)
- Incident data analysis and trend identiﬁcation
- Service desk best practices
- Customer service and communication skills
- Technical training development and delivery
- Incident tracking and solution database management
- Trouble ticketing system utilization (incident problem event documentation)
- Standard Operating Procedure (SOP) development and maintenance