Technical Support Representative-1

Atlanta, GA - USA

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview

The Technical Support Representative provides expert assistance to customers service partners and distributors by diagnosing and resolving issues related to Chlorking and Sentry equipment installation operation and performance. This role requires strong technical aptitude analytical thinking and excellent communication skills to deliver efficient high-quality support.

Responsibilities

Customer Support
Respond promptly to customer inquiries via phone email or remote support tools.
Assist with troubleshooting installation operational and configuration issues.
Guide customers through troubleshooting and problem-solving steps and explain technical concepts clearly.

Technical Diagnosis & Resolution
Identify root causes of issues using systematic questioning analysis and by guiding the customer through testing.
Provide solutions or escalate as necessary.
Document all troubleshooting results resolutions and customer interactions accurately.

Product & Systems Knowledge
Maintain working knowledge of our product lines components and system functions including plumbing hydraulics electrical systems and interfaces.
Stay current on product updates technical bulletins and new technologies.

Collaboration
Communicate regularly with engineering sales and field service to share insights escalate concerns and close the feedback loop on product issues.
Contribute to internal knowledge bases and technical documentation for recurring issues.

Field Service (Occasional/Negotiable up to 10%)

Assist in field visits to support product installation diagnosis or repair as required.
Travel to installed sites for additional training and support when necessary.

Qualifications

35 years of experience in a technical support customer service maintenance quality testing or machine field service role
A demonstrated aptitude in electrical mechanical plumbing HVAC or related systems with a willingness to learn commercial pool technology
You have demonstrated a willingness to continuously learn new products applications and technologies and youre never done learning
Understanding of electrical mechanical plumbing HVAC or electronic systems
Excellent verbal and written communication skills with the ability to clearly explain technical concepts to non-technical customers
Strong analytical and problem-solving abilities
Experience with Microsoft Office and related computer-based tools
Experience in a help desk or administrative/coordination role is a plus
Ability to manage multiple support cases simultaneously and meet deadlines in a team environment

Required Experience:

Unclear Seniority

OverviewThe Technical Support Representative provides expert assistance to customers service partners and distributors by diagnosing and resolving issues related to Chlorking and Sentry equipment installation operation and performance. This role requires strong technical aptitude analytical thinking...