Patient Access Specialist Specialty Clinics (PRN Intermittent)

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Department

Schedule: PRN/ Intermittent

Job Summary

Under minimal supervision the Patient Access Specialist serves as the first point of contact for patients and families across all outpatient clinic registration areas. This role registers and checks in patients verifies insurance coverage explains financial responsibilities collects point-of-service payments and maintains accurate patient information. The Patient Access Specialist works closely with clinical and support teams to promote timely access to care efficient clinic flow and a positive patient experience while providing flexible coverage across clinics as needed.

Essential Functions:

• Accurately registers and checks in patients for outpatient services by confirming patient identity using approved identification processes; creates and maintains encounters in the electronic health record (EHR); and collects verifies and updates demographic guarantor and insurance information at each visit to support accurate billing continuity of care and compliance with organizational policies. (20%)
• Talks with patients about their financial responsibilities in a clear and respectful way including co-pays deductibles deposits and self-pay expectations; collects required payments at the time of service and connects patients with financial counseling or enrollment services when needed. (20%)
• Works collaboratively with clinic leadership providers nursing staff scheduling and ancillary departments to support efficient clinic flow and timely patient access; communicates delays coverage concerns or registration issues that may impact patient care or throughput; and supports same-day add-ons walk-ins and schedule changes. (15%)
• Checks insurance eligibility and benefits using electronic tools and payer portals before or at the time of service identifies coverage limitations referral or authorization requirements and potential self-pay situations and works with Insurance Verification Pre-Service and Authorization teams to resolve coverage issues that could delay care or impact reimbursement. (10%)
• Meets established productivity quality and accuracy standards including registration accuracy and financial collection expectations while participating in audits quality and process improvement initiatives. (10%)
• Provides coverage and flexes across departments or clinics in response to staffing and operational needs. (10%)
• Ensures adherence to all applicable federal state and organizational regulatory requirements including FQHC and HRSA guidelines EMTALA HIPAA and other mandatory regulations across all departments and clinics in the performance of patient access activities. (10%)
• Serves as a resource for new hires by providing ongoing training support and answering questions as needed. (5%)

Education:

• No High School Diploma and/or No GED required

Work Experience:

• No experience required

Licenses:
Knowledge Skills and Abilities:

• Organization and Attention to detail
• Effective communication
• Ability to Problem Solve
• Ability to prioritize workflow and determine priority
• Ability to demonstrate professional work behavior by following Denver Health guidelines/policies
• Ability to multi-task and handle a high volume of tasks at one time
• Ability to enter data quickly and accurately
• Ability to complete daily work by the end of the shift
• Ability to work collaboratively with a team
• Ability to type 25 wpm.
• Knowledge of Microsoft Office Suite.
• Familiarity with Epic

Shift

Work Type

Salary

Benefits

• Social security replacement retirement plan with employer contribution of 3%

• On-site employee fitness center and wellness classes

• Community resource navigation support

• Childcare discount programs & exclusive perks on large brands travel and more

• Education & development opportunities including career pathways and coaching

Our Values

• Respect

• Belonging

• Accountability

• Transparency

All job applicants for safety-sensitive positions must pass a pre-employment drug test once a conditional offer of employment has been made.

Denver Health is an integrated high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center a 555-bed acute care medical center Denvers 911 emergency medical response system 10 family health centers 19 school-based health centers Rocky Mountain Poison & Drug Safety a Public Health Institute an HMO and The Denver Health Foundation.

As Colorados primary and essential safety-net institution Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community focusing on hiring and purchasing locally as applicable serving as a pillar for community needs and caring for more than 185000 individuals and 67000 children a year.

Located near downtown Denver Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas talents and contributions reflective of the needs of our community.

Applicants will be considered until the position is filled.