Customer Marketing Manager

About the Team & Opportunity

The Growth and Customer Marketing team is the engine that drives engagement and expansion across Clevers ecosystem. We drive the growth strategy for deepening user engagement generating demand and strengthening powerful network effects between schools and edtech applications. Were looking to bring someone onto the team to build out our systems for customer advocacy and storytelling providing the fuel for the next chapter in Clevers growth story as we expand into new markets with new customers. If you are a storyteller at heart obsessively customer-centric and want to build programs that amplify customer love then this is your time to shine.

How Youll Make an Impact

As the Customer Marketing Manager you will bridge the gap between customer success and growth. Youll partner across marketing teams and cross-functionally with Customer Success and Sales to champion the voice of our customers.

The Problem Youll Solve

• Bridge the gap between customer experience and business growth by transforming customer love into measurable advocacy and referral loops.
• Standardize how Clever captures and shares success stories from small mid-size and Enterprise customers.

Who Youll Partner With

• Collaborate with marketers in Product Marketing Brand and Communications and Growth teams to align on messaging strategic needs and execution.
• Partner cross-functionally with Customer Success leadership and Customer Success Managers (CSMs) to identify and recruit customer advocates.
• Work with Sales Enablement to ensure that relevant case studies reviewsand referrals are matched to the right customer conversations and sales meetings.

What Success Looks Like

• Customer content output: Significant increase in the library of high-impact assets such as case studies videos and testimonials.
• Business impact: Measurable influence on sales velocity and renewal rates through the use of advocacy content.
• Engagement: Improved account activation and engagement metrics across our developer and school ecosystems.

Key Projects Youll Lead

• Build the customer advocacy engine: Design and launch a scalable system to identify track and reward customer advocates and champions.
• Strategic co-marketing: fuel ecosystem growth by designing and developing impactful programs for strategic app partners
• Customer voice library: Establish a cross-functional workflow to ensure customer feedback and stories are integrated into Clevers marketing and sales strategy and aligned with our brand narrative.

What Were Looking For

Required Skills & Experience (Must-Haves)

• Years of experience: 4-6 years of experience in a customer marketing role preferably in a B2B SaaS or marketplace business targeting a developer audience.
• Builder mindset: Youve demonstrated success building customer marketing programs from the ground up. You establish scalable systems to turn winning customer experiences into referrals case studies and advocacy.
• Content marketing proficiency: Youre a full-stack content marketer youre comfortable stepping into any point in the process from content strategy to production and distribution.
• Customer experience obsessed: Empathy for customer needs is central to your marketing philosophy; youre a fierce user advocate and have strong opinions on customer-led growth.
• Excellent communicator: Youre comfortable writing effective copy for driving action and customer storytelling.
• Collaborative cross-functional marketer: You have experience setting goals on large complex projects and coordinating across diverse teams.
• Technical toolkit:Familiarity with marketing automation customer engagement and CRM platforms.

Preferred Qualifications (Nice-to-Haves)

• Affinity for the mission: Past experience in education or edtech with a strong interest in secure digital learning.
• Natural data-storyteller: You possess exceptional analytical and data visualization skills
• Gen-AI forward: Experience developing agentic workflows for campaign automation or personalization.

CLEVER BENEFITS AND PERKS

• Competitive salary
• Flexible PTO and Paid Parental Leave
• Comprehensive health vision and dental coverage
• Mental healthcare services
• Professional development budget
• Annual company retreat team events

Salary Transparency

The salary range for this role for candidates living in the United States excluding NYC and San Francisco CA is $126000 - $152000. For candidates residing in NYC and San Francisco CA is between $138000 - $167000. All final offers are determined using multiple factors including experience and level of expertise.

Inclusion & Belonging

Clever believes classrooms and our company should be diverse and inclusive. We celebrate actions that build diverse teams include every voice and create safe spaces for everyone to bring their authentic selves to work.