Customer Facing IT End-user Support
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Job Location:
Raleigh, WV - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Facing IT End-user Support in Raleigh
We are seeking a dedicated and skilled Customer Facing IT End-user Support professional based in this pivotal role you will serve as the first point of contact for our clients ensuring that their IT-related issues are resolved quickly and efficiently. This position not only enhances the end-user experience but also plays an essential role in maintaining the operational integrity of the companys technology resources.
Responsibilities
- Provide front-line support for end-users experiencing hardware and software issues.
- Diagnose technical problems via remote tools or on-site visits.
- Assist in troubleshooting network connectivity issues.
- Manage service requests through a ticketing system to ensure timely resolution.
- Document solutions and maintain knowledge base articles for future reference.
- Collaborate with IT teams to escalate complex issues.
- Conduct training sessions for end-users on software applications and IT protocols.
- Perform routine maintenance and software updates on end-user devices.
- Ensure compliance with security protocols and data protection regulations.
- Provide feedback on user experiences to help improve services.
- Assist with onboarding of new employees by setting up IT accounts and equipment.
Requirements
- Associates degree in Information Technology Computer Science or related field.
- Minimum of 2 years experience in IT support or a relevant customer service role.
- Strong understanding of computer systems mobile devices and networks.
- Excellent troubleshooting and problem-solving skills.
- Proficient in Windows and Mac OS environments.
- Familiarity with ticketing systems and remote support tools.
- Strong communication and interpersonal skills to effectively interact with users.
- Ability to work independently as well as part of a collaborative team.
- Attention to detail and a commitment to providing high-quality customer service.
- Basic networking knowledge is a plus (e.g. IP DNS DHCP).
- Certifications such as CompTIA A or ITIL Foundation are advantageous.
Company Industry
IT Services and IT Consulting
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