Procurement Operations Associate

Job Description

At Zendesk we believe that great experiences are the foundation of great relationships. This philosophy extends beyond our products to how we operate internally. We are looking for a Procurement Operations Associate to join our Manila teamsomeone who views accuracy as a mission and efficiency as a craft.

You will be the backbone of our internal procurement process ensuring that every request is handled with the care and compliance that keeps a global SaaS leader moving at speed.

Who were looking for

You are a disciplined detail-oriented professional who finds satisfaction in the cleanliness of a process. You dont just follow procedures; you respect them because you understand that data integrity is the lifeblood of finance operations. You have a customer-first mindset treat internal stakeholders and vendors with the same excellence we provide our external clients and possess the grit to thrive in a fast-paced shifting environment.

What youll be doing

• Process Excellence: Act as the first point of contact for procurement intake ensuring every request strictly adheres to our documented global procedures.

• Precision Execution: Process purchase requisitions (PRs) within defined thresholds meticulously verifying that all required documentation is in place.

• Stakeholder Partnership: Provide friendly efficient support to internal teams and vendors resolving standard procedural questions and identifying when to escalate complex issues.

• Data Stewardship: Maintain our contract and supplier databases with high accuracy ensuring our source of truth remains flawless.

• Financial Integrity: Assist in virtual credit card reconciliations by matching transaction reports to supporting documentation and maintaining strict data confidentiality.

• Continuous Growth: Participate in global team meetings and training to stay ahead of evolving policies and operational best practices.

What you bring to the role

Basic Qualifications

• Education: Bachelors Degree in Business Finance Accounting or a related field.

• Experience: 12 years of professional procurement experience ideally within a Finance Shared Services environment.

• Technical Savvy: Intermediate MS Excel skills (you should be comfortable with VLookUps and Pivot Tables).

• Communication: Excellent written and verbal English communication skills to support global stakeholders.

• Reliability: Flexibility to work night and/or shifting schedules to align with our global time zones.

Preferred Qualifications

• A proven track record of multitasking in a fast-growing high-change environment.

• A detectives eye for detailthe ability to spot a missing attachment or a data mismatch at a glance.

• A collaborative spirit that enjoys working within a tight-knit high-performing team.

#LI-MJ1

Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.