Manager, Wallet Operations

Quezon City - Philippines

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Manager Wallet Operations- Quezon City Philippines

Would you like to play a key role in digital wallet and associated card products Are you interested in joining a globally diverse FinTech organization Join Western Union as Manager Wallet Operations.

Western Union powers your pursuit.

As a Manager Wallet Operations you will be responsible for overseeing and optimizing our end-to-end payment processes. This role will focus on settlement wallet operations chargebacks and disputes and exception reporting ensuring seamless financial transactions regulatory compliance and operational efficiency.

The ideal candidate will combine strong analytical skills with deep knowledge of payment systems and a proactive approach to risk management.

Role Responsibilities:

Wallet Operations Support: Assist with Digital Wallet tasks including basic funding and withdrawal checks simple reconciliations and monitoring user issues.
Escalation Assistance: Support the team by gathering information and helping resolve escalated cases under supervision.
Chargebacks & Disputes Support: Help process chargebacks and disputes by preparing documentation and coordinating with internal teams.
Partner Support: Provide operational assistance to Western Unions clients and vendors to ensure smooth daytoday coordination.
Exception Reporting Support: Help track and update exception reports flagging any unusual items for review by senior team members.
Operations Analysis: Analyze problem root causes using data and documenting RCAs
Compliance & Risk Support: Assist in following internal controls and compliance requirements by completing routine checks and documentation.
Process Documentation: Support process improvement efforts by helping document workflows and suggesting simple enhancements.
Cross-functional Coordination: Work with Finance Product Engineering and Customer Support teams on basic operational queries and updates.

Role Requirements:

Bachelors degree in Finance Business Economics or any related field (or equivalent practical experience).
At least 5 years of experience in payment operations financial services or related internship/academic exposure.
Basic understanding of digital wallets payment flows card networks or chargeback concepts (training will be provided).
Familiarity with reconciliation or exception handling is a plus.
Strong analytical problemsolving and communication skills.
Comfortable using spreadsheets and willing to learn payment platforms ERP systems and reporting tools.
Proactive detailoriented and eager to learn in a fastpaced operations environment.

We make financial services accessible to humans everywhere. Join us for whats next.

Western Union is positioned to become the worlds most accessible financial services company transforming lives and communities. Were a diverse and passionate customer-centric team of over 8000 employees serving 200 countries and territories reaching customers and receivers around the globe. More than moving money we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper we support our employees in achieving their professional aspirations.

Youll have plenty of opportunities to learn new skills and build a career as well as receive a great compensation package. If youre ready to help drive the future of financial services its time for Western Union. Learn more about our purpose and people at will also have access to short-term incentives accident and life insurance and access to best-in-class development platforms to name a few ( Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Philippines specific benefits include:

Paid Sick Leave and Vacation Leave
Health card (HMO) coverage with unlimited dependents from day 1 of employment
Performance Incentive Program/ Performance Bonus
Hybrid Working Arrangement
Employee Wellness
Global Recognition and Rewards Programs

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race color national origin religion political affiliation sex (including pregnancy) sexual orientation gender identity age disability marital status or veteran status. The company will provide accommodation to applicants including those with disabilities during the recruitment process following applicable laws.

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Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

Required Experience:

Manager

Manager Wallet Operations- Quezon City PhilippinesWould you like to play a key role in digital wallet and associated card products Are you interested in joining a globally diverse FinTech organization Join Western Union as Manager Wallet Operations.Western Union powers your pursuit.As a Manager Wall...